Operations Manager

Service Manager / Operations Manager

A growing commercial mechanical contractor is seeking an experienced Service Manager / Operations Manager to lead its commercial service division. This role oversees a small team of service technicians and is responsible for daily operations, technical oversight, customer relationships, and overall service performance. This position is hands-on and best suited for someone who has come up through the field as a Service Technician and has previously run a service department.

This is not a dispatch or coordinator role. The ideal candidate has owned service operations before and understands both the technical and business side of commercial mechanical service.

Key Responsibilities

• Oversee day-to-day operations of the commercial service department
• Manage and support a team of service technicians in the field
• Provide technical guidance, troubleshooting support, and job oversight
• Review service work scopes, pricing, proposals, and change requests
• Maintain strong relationships with commercial customers and property managers
• Schedule and prioritize service work while ensuring quality and responsiveness
• Monitor department performance, labor efficiency, and job profitability
• Support hiring, training, and development of service technicians
• Ensure safety, compliance, and professional standards are maintained
• Coordinate with ownership and leadership on department goals and growth

Qualifications

• Background as a commercial mechanical Service Technician
• Previous experience as a Service Manager, Service Supervisor, or Operations Manager
• Strong technical knowledge of commercial HVAC and mechanical systems
• Experience leading a small to mid-sized service team
• Comfortable handling customer communication and problem resolution
• Understanding of service pricing, labor management, and job costing
• Hands-on leadership style with the ability to jump in when needed
• Organized, accountable, and capable of running day-to-day operations

Compensation + Benefits

• Medical and benefits package
• Stable, long-term opportunity within a growing service division
• Direct impact and visibility within the organization