Operations Manager

About the Job

Air-Sea Packing Group, Inc is seeking a talented and driven Operations Manager to join our organization. The ideal candidate will be a dynamic professional with a flawless attention to detail, excellent communication skills along with the ability to provide world-class service to our exclusive clientele. The ideal candidate must understand the importance of exceptional customer service and must have a track-record exuding such understanding.

The Operations Manager will ensure the facility operates safely, efficiently, and accurately. This role will prioritize workplace safety and security, oversee inventory control, and manage on-time order fulfillment to maintain high service standards and customer satisfaction. By streamlining processes, reducing operational waste, and enforcing compliance, the position will help control costs while building the capacity to support future growth.

This role will support oversight of all site operations and communications, while providing risk assessment & risk mitigation strategy associated with physical product handling, loading and unloading, installing and storing of high-end furniture, fine art, antiques, antiquities, sculptures is a requirement.

RESPONSIBILITIES:

• Safety, inventory accuracy, Labor efficiency, and people management
• Serve as the senior leader for the site, ensuring smooth, safe, and efficient daily operations with strong service levels.
• People Leadership & Development - Mentor and coach team leaders and supervisors; set clear expectations, build structured development and succession plans, and drive a high-performance culture through feedback and accountability. Disciplines subordinate staff with the direction of Human Resources.
• Labor Planning & Productivity - Optimize staffing and schedules using forecasts and internal tools; deploy labor to demand, meet productivity KPIs, boost engagement, and address performance gaps quickly.
• Operational Excellence & Inventory Accuracy - Eliminate bottlenecks by enforcing SOPs and standard work; improve receiving/picking/put away quality, conduct root-cause analysis on discrepancies, and maintain flow to reduce delays and errors.
• Safety & Compliance - Prioritize a safe work environment with proactive monitoring, training, audits, and adherence to all compliance requirements to minimize incidents and liability.
• Cross-Functional Alignment, Change & Cost Control - Coordinate with other departments to prevent bottlenecks and shipment delays; lead equipment/technology/procedure changes that improve efficiency; identify and remove waste in labor, space, and materials to impact the bottom line.
• Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and building commitment for perspectives and rationales.

QUALIFICATIONS:

• Bachelor's degree (or equivalent experience).
• 6+ years in warehouse or manufacturing operations.
• 4+ years in a supervisory or management role.
• Experience with Warehouse Management Systems (WMS).
• Proficient computer skills (Excel, reporting tools).
• Knowledge of health & safety regulations (OSHA).
• Experience managing in high-volume or fast-paced environments.
• Proven track record of leading large teams (30+ associates).
• Strong understanding of inventory control and cycle counting processes.
• Demonstrated success in reducing labor costs or improving productivity metrics.
• Familiarity with labor planning, scheduling, and workforce optimization.

PHYSICAL REQUIREMENTS:

• Ability to walk and stand for extended periods of time.
• Ability to lift up to 50 lbs.

WHAT WE OFFER YOU:

• Benefits:
• Direct Deposit
• Medical, Dental and Vision Coverage
• Long Term Disability Insurance
• Life Insurance
• Accident Death & Dismemberment Insurance
• Paid Vacations
• Paid Holidays
• 401(k)
• Year-long, full-time job
• Career development

Salary commensurate with education, experience and skills.

Final candidate must pass a pre-employment background check.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.