Service Operations Coordinator

Supporting the Service Delivery Manager in a full-time remote capacity, the Service Operations Coordinator will manage service requests, coordinate technician activities, and maintain accurate records to ensure exceptional service delivery. Key Responsibilities Dispatch and coordinate service requests to technicians based on priority and availability, while monitoring work queues for timely resolution Create, update, and manage service tickets within ServiceNow, ensuring accurate documentation and monitoring ticket aging Serve as the primary point of contact for technicians, building strong relationships and assisting with scheduling and service processes Required Qualifications High school diploma or equivalent required; associate's degree or technical training preferred Minimum 2 years of experience in dispatching, service coordination, or related technical roles Strong computer skills with the ability to quickly learn new software platforms Experience working with ticketing systems or service management tools Excellent organizational skills and ability to prioritize tasks in a fast-paced environment