Service Operations Coordinator

We are seeking an organized and detail-oriented Service Operations Coordinator to support customer requests, service arrangements, and day-to-day coordination activities. This role is well suited for someone who enjoys managing details, researching information, keeping processes organized, and helping ensure customers receive accurate and timely service.Key ResponsibilitiesManage customer requests and service details throughout the coordination processCommunicate with customers to gather necessary information, preferences, and service requirementsResearch available services and options based on individual customer needsAssist with coordinating reservations, services, and related arrangementsReview reservation and service information for accuracy and completenessCommunicate with service providers to confirm details, availability, and requested arrangementsMaintain organized records of customer information, requests, reservations, and updatesProvide customers with confirmations, updates, and important service informationTrack outstanding requests, changes, and follow-up needsAssist with modifications, special requests, and routine service issuesIdentify missing information or potential concerns and take appropriate follow-up actionHelp resolve routine issues by researching available options and solutionsMaintain clear and professional communication with customers and service providersSupport a smooth and organized customer experience from initial request through completionQualificationsStrong organizational and time-management skillsExcellent attention to detail and accuracyClear and professional written and verbal communicationAbility to manage multiple requests, details, and prioritiesStrong research and information-gathering abilitiesCustomer-focused and solution-oriented approachComfortable working with online systems and digital communication toolsComfortable learning new systems and processesAbility to work independently and manage responsibilities effectivelyReliable follow-through and problem-solving skillsPrevious experience in customer service, operations, coordination, hospitality, reservations, administration, or a related field is helpful but not requiredTraining & SupportRemote work environmentStructured initial trainingOngoing role-specific trainingAccess to online tools and resourcesJ-18808-Ljbffr