Director of Operations

Job Description

Job Description

Alliance Technical Group is on the lookout for an exceptional leader to take on the pivotal role of Director of Operations for the Gulf Coast area. If you're a dynamic and talented professional with a passion for environmental management and a track record of operational excellence, this could be the career-defining opportunity you've been waiting for. The starting salary will be depending upon experience plus a generous performance bonus. Travel will be a necessity.

The DOO is a leadership management role that has full responsibility for Field Services activities for AEM. The DOO will plan, direct, and coordinate the Area Compliance Managers (ACMs), in the production and day to day activities of all sites. They will be responsible for managing the ACMs to ensure each site maintains the highest level of safety awareness and compliance. Additionally, they will work with the ACMs to ensure all sites maintain environmental compliance specific for each site’s permitting. DOO activities include managing and/or participating in recruiting, sales, scheduling, technical training, cost estimation, customer service, and asset allocation. The DOO is accountable for inspiring and executing strategies which achieve optimum safety, quality, service, productivity, and profitability.

The DOO is responsible for ensuring that operations personnel comply with all company (administrative and technical) SOPs as well as Safety and Quality Programs. The DOO is also responsible for resolving customer complaints and/or service issues. The DOO partners with the VP of Operations and the Sales team for business development opportunities within the area of business focus for AEM as well as areas of specialty services, if applicable, throughout the company. The DOO participates in business reviews, new account strategy and have hiring and firing decision-making roles within their group. They will perpetuate the following responsibilities, either personally or, through subordinate supervisors and subordinate connections.

Safety & Compliance

• Ensures Area Compliance Managers, and their teams maintain the highest level of safety awareness and regulatory compliance across all sites in the region
• Ensures each site maintains environmental compliance specific to its permitting requirements
• Fosters a strong safety culture across the region; holds ACMs accountable for correcting non-compliance issues

Quality Assurance

• Accountable for regional Field Audit Observations, audit readiness reporting, and EOP review oversight
• Accountable for CAPA completion, KPI preparation, and KPI meetings across the region
• Investigates and manages Quality Near Misses and Quality Incidents reported within the region
  
  

Budget & Cost Management

• Accountable for the annual regional project budget, project forecasting, and P&L management across all sites
• Reviews and approves capital expenditure (Capex) requests and tracking for the region
• Tracks project gross margin and utilization across the region; approves time and expense as required

Regional Operations & Project Management

• Plans, directs, and coordinates Area Compliance Managers and Site Supervisors in the day-to-day execution of LDAR and inside-the-fence compliance monitoring programs across the region
• Maintains and reviews the regional Master Site List; ensures accuracy and timely updates
• Reviews test plans and reports; ensures scheduling and resource allocation align with client and regulatory requirements

Staffing

• Accountable for hiring, interviewing, disciplinary action, promotions, and succession planning across the region, in partnership with the People Team
• Assigns training and ensures completion across ACMs and their teams

Customer Relationship Management

• Partners with Sales and the Commercial team to develop proposals, cost estimates, and pricing for renewals and new business within the region
• Resolves customer service issues and maintains strong client relationships across regional accounts

Other

• Performs all duties with integrity, safety, and professionalism
• Performs other job-related duties as assigned

• Execute supervisory responsibilities in accordance with all policies and applicable laws, including interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems.
• Will have responsibility for ACMs, Supervisors, and Lead Personnel, as well as the broader field technician workforce.
• Accountable for opening requisitions, reviewing resumes, and conducting interviews for open positions within the region
• Accountable for disciplinary action, promotions, and succession planning across the region, executed in partnership with the People Team
• Accountable for annual performance reviews and Good Place to Work survey action items across the region

• Bachelor’s Degree, preferably in process or environmental engineering or experience equivalent.
• A minimum of 5-7 years of related experience and/or training in a process environment or equivalent combination of education and experience.
• Experience in an environmental services management utilizing QMR.
• Proven technical leadership with the ability to utilize structured problem-solving methods to deliver results.
• Demonstrated competence to work with minimum supervision effectively with all levels in the organization.
• Ability to communicate effectively with people at all levels of the organization.
• Proficient in Microsoft Office, with the willingness and ability to learn new systems.
• Ability to work independently and must be a self-starter.

• Strong leadership presence; establishes credibility, decisiveness, and command in high-pressure or crisis situations
• Results-oriented with the ability to balance safety, quality, service, and profitability considerations
• Leads through the organization’s vision and values, modeling them consistently in both good and challenging times
• Skilled at building and maintaining strong customer relationships; ensures the customer perspective drives business decisions
• Strong business and financial acumen; uses economic, market, and industry data to understand and improve business results
• Self-aware with strong emotional intelligence; relates well to people at all levels, inside and outside the organization
• Excellent communication skills — verbal, written, and in presentation settings
• Skilled at influencing and persuading others by understanding their motivations and concerns
• Strong problem-solving skills; objectively assesses issues, identifies root causes, and determines alternative solutions
• Effective execution skills; prioritizes, clearly assigns responsibility, sets clear objectives, and monitors progress and results
• Coaches and develops others; provides timely guidance and feedback to strengthen employee skills and abilities
• Effectively manages performance issues with an awareness of employment laws and associated risk
• Comfortable delegating both routine and important tasks; shares responsibility and accountability, and treats delegation as a development opportunity
• Manages conflict effectively, using appropriate interpersonal styles and methods to reduce tension
• Advocates a participative, team-based management approach
• Strong customer interaction and sales skills, including persuasive communication, negotiation, and closing skills
• Builds and uses strategic, collaborative work relationships to accomplish work goals
• Strong industry and product knowledge; stays current on industry, company, and competitor trends and pricing
• Strong analytical, numerical, and reasoning abilities
  
  

This position involves work both in the office and in the field. While performing the duties of this job, the employee regularly travels to industrial work sites to oversee Regional Managers, Supervisors, and site personnel, and works closely with the VP of Operations and Commercial team from an office setting. When on job sites, the employee may occasionally be exposed to extreme environmental conditions or industrial hazards, including extreme temperatures, humidity, noise, vibration, and atmospheric conditions, and is required to use personal protective equipment (PPE). Frequent emotional stress levels are associated with cross-regional leadership responsibilities, deadlines, and accuracy.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Regular use of the telephone and e-mail for communication is essential. Sitting for extended periods and the use of hands to finger is common. Good manual dexterity for the use of common office equipment such as computer terminals, calculators, and copiers is needed. When visiting field sites, the employee is required to:

• Walk and stand for prolonged periods in an outdoor industrial environment, such as a petroleum refinery or chemical processing facility
• Tolerate adverse weather conditions (extreme hot/cold and inclement weather)
• Wear personal protective equipment (PPE), including but not limited to a hardhat, fire retardant coveralls, safety glasses, hearing protection, and safety boots

Up to approximately 30 percent.

Please note this job description is intended to describe the general nature and level of work performed by employees assigned to this position. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications. Additional job-related duties may be assigned. Alliance reserves the right to amend and change responsibilities to meet business and organizational needs as necessary with or without notice.

• Medical, Dental, and Vision Insurance
• Flexible Spending Accounts
• 401(K) Plan with Competitive Match
• Continuing Education and Tuition Assistance
• Employer-Sponsored Disability Benefits
• Life Insurance
• Employee Assistance Program (EAP)
• Paid Time Off (PTO), Paid Holidays, & Bonus Floating Holiday (if hired after July 1st)
• Profit Sharing or Individual Bonus Programs
• Referral Program
• Per Diem & Paid Travel
• Employee Discount Hub 

Alliance Technical Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.