Desktop Support Engineer

Job Summary Volpe Enterprises, Inc. is currently looking for a full‑time Desktop Support Engineer who will work closely with the IT Director to ensure all end‑user equipment is working efficiently across all systems. The Engineer will provide Level 1 and Level 2 support for Volpe Enterprises’ technology systems for all end‑users, including maintenance and troubleshooting of the organization’s computer, network, and business system applications (LAN/WAN & VoIP). This position plays a key role in the maintenance and support of platforms such as MS Server 2025, Windows 11/10, QuickBase, DialPad, Google Workspace, and MS Office, ensuring they align with company goals and enhance the Volpe Experience. Responsibilities Must have strong customer service skills. Ability to work in a fast paced environment. Provide Level 1 and Level 2 support for all computer system issues through the ticketing system. Experience setting up and managing network infrastructure devices. Understanding of TCP/IP, DHCP, and DNS and associated troubleshooting utilities. Knowledge of MS Server 2025, Windows 11/10, MS Office. Onboarding and off‑boarding of users. Perform regular maintenance and upgrades, and install updates to computer systems to ensure all systems are running efficiently. Diagnose and resolve hardware/software issues for users and systems. Provide technical support to end‑users, manage user accounts, and train users on network and software use. Regular attendance and punctuality are required. Ensures all projects follow company policies, security standards, and data protection requirements. Follows company policies and procedures while operating safely and maintains professionalism in all environments. Other duties and projects as assigned. #J-18808-Ljbffr Govolpe