Banquet Operations Manager

Job Description

Job Description

Love events? Come join our team!

The Banquets Operations Manager is responsible for the execution of all banquet and special event operations, ensuring exceptional service, seamless coordination, and consistently high-quality Member and guest experience. This role serves as the operational bridge between Catering, Culinary, and Service teams.

This position is highly hands-on and requires strong leadership, attention to detail, and the ability to manage multiple events simultaneously in a fast-paced, hospitality-driven environment.

JOB TYPE: Full-Time

REPORTS TO: Catering Manager

Schedule: Flexible, including evenings, weekends, and holidays based on event needs

Primary Responsibilities:

• Oversee day-of execution for all banquet events, including weddings, member events, meetings, and large-scale club functions
• Review BEOs for accuracy and clarity; conduct pre-event meetings with service, culinary, and setup teams
• Ensure event spaces are properly set, staged, and maintained to Club standards in partnership with the banquet housemen or set up staff
• Act as the on-site point of contact during events to manage timing, flow, and service recovery as needed
• Lead, train, and supervise banquet service staff, including captains/supervisors, servers, bartenders, and support staff
• Assist with hiring, onboarding, training, scheduling, and performance management of banquet staff
• Set clear expectations for service standards, professionalism, and teamwork
• Coach and develop team members to support retention and service excellence
• Deliver a polished, anticipatory service experience aligned with the Club's hospitality standards
• Proactively address guest needs, resolve concerns in real time, and follow up as appropriate
• Work closely with Catering Manager, Event Coordinator, Culinary, Facilities, Golf and Racquets teams to ensure alignment and execution
• Communicate staffing needs, operational challenges, and post-event feedback to Catering Manager
• Participate in post-event reviews to identify opportunities for improvement
• Monitor labor usage and staffing efficiency in alignment with budgeted goals
• Assist with inventory control for banquet equipment, china, glassware, and linens
• Ensure compliance with safety, sanitation, alcohol service, and labor regulations

Key Competencies & Expectations

• Demonstrates reliability, strong communication, and sound judgment.
• Models ONEAGC values: Respect, Honesty, Accountability, Quality, Passion, and Teamwork.
• Upholds Club standards of service, professionalism, and member/guest experience.
• Takes initiative and contributes positively to team culture.
• Proven experience leading service teams and executing complex events
• Strong organizational skills with the ability to manage multiple priorities simultaneously
• Excellent communication, leadership, and problem-solving skills
• Working knowledge of BEOs, event timelines, and service standards
• Follows policy and exhibits maturity and professionalism.
• Ability to stand and walk for extended periods
• Ability to lift to 50 pounds assisted
• Work is performed in event spaces, kitchens, and service areas

Essential Requirements:

• Must be at least 18 years old
• High School Diploma or Equivalent
• Ability to work early morning and weekends as required
• Regular and predictable attendance

Qualifications

• Associate's or Bachelor's degree Hospitality Management, or related field preferred.
• 3 years of Banquet, Event or hospitality experience preferred.
• Strong organizational and time management skills.
• Excellent written and verbal communication skills.
• High level of professionalism, service knowledge, and event operations experience.
• Strong customer service mindset with a passion for helping others.
• Proficient in Microsoft Office Suite, particularly Excel, Word, and Outlook.

SALARY: Salary is open and commensurate with qualifications and experience. The club offers a competitive benefits package including:

• Medical, Dental, Vision Insurance
• Life Insurance
• 401(k) with employer match
• Paid Time Off
• Opportunities for professional development and advancement
• Relocation assistance for the right candidate

Aronimink Golf Club is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other status protected by applicable law.

Job Posted by ApplicantPro