Infrastructure Administrator

Infrastructure Administrator

CampusWorks is seeking an Infrastructure Administrator to provide hands-on administration and operational support for client datacenter, server, cloud-connected, security, and network infrastructure.

The primary focus of this position is the administration, maintenance, monitoring, and operational stability of enterprise systems and datacenter technologies, including Microsoft server environments, identity and access services, virtualization platforms, infrastructure monitoring, security controls, and related technologies. The position also supports campus networking infrastructure as operational needs arise.

The Infrastructure Administrator formally reports to the Associate CIO and operates as a member of the institution's infrastructure team. Day-to-day technical direction, infrastructure priorities, work assignments, project delegation, technical review, and operational coordination are led by the Senior Infrastructure Engineer, who serves as the primary technical lead for systems, networking, security, and datacenter infrastructure.

The position works closely with the Senior Infrastructure Engineer, Network Engineer, Associate CIO, institutional technology leadership, CampusWorks Centers of Excellence (CoEs), other IT teams, and external vendors to maintain reliable, secure, and supportable technology services and advance infrastructure modernization initiatives.

Essential Job Duties:

• Install, configure, administer, maintain, patch, and upgrade Microsoft Windows Server and related enterprise infrastructure technologies.
• Support core infrastructure and identity services including Active Directory, Group Policy, DNS, DHCP, certificate services, file services, Microsoft Entra ID, Microsoft 365, Google Workspace, Azure-connected services, and hybrid identity technologies.
• Administer and support enterprise virtualization platforms and associated server infrastructure, including provisioning, configuration, monitoring, troubleshooting, performance, and lifecycle management.
• Monitor the health, availability, capacity, and performance of infrastructure systems; investigate alerts, service degradation, failures, and other abnormal conditions.
• Perform and support patching, vulnerability remediation, infrastructure hardening, identity and access controls, certificate management, and other activities required to maintain secure and supportable systems.
• Support enterprise backup, storage, recovery, and business continuity technologies, including validation and troubleshooting of backup and recovery processes.
• Diagnose and resolve infrastructure issues involving servers, operating systems, authentication, virtualization, storage, security controls, and network connectivity; perform root-cause analysis as appropriate.
• Install and maintain physical server and datacenter infrastructure, including equipment installation, rack and cable management, hardware replacement, and physical troubleshooting.
• Support campus network infrastructure as needed, including switches, wireless access points, VLANs, firewalls, VPN technologies, network connectivity, and structured cabling.
• Troubleshoot network-related issues and collaborate with the infrastructure team, including the Senior Infrastructure Engineer and Network Engineer, on network changes, implementations, troubleshooting, and escalations.
• Assist with infrastructure automation, scripting, configuration management, monitoring, and other initiatives designed to improve operational consistency, reliability, and efficiency.
• Provide infrastructure escalation support to service desk, applications, and other IT teams and collaborate across technical teams on incident and problem resolution.
• Own assigned technical tasks and project deliverables and contribute to infrastructure modernization, cybersecurity, cloud, systems, networking, and technology transformation initiatives.
• Collaborate with CampusWorks CoEs, vendors, consultants, and institutional stakeholders on infrastructure operations, implementations, projects, procurement, licensing, and technology lifecycle management.
• Create and maintain accurate technical documentation, including system configurations, procedures, diagrams, troubleshooting information, knowledge articles, incidents, requests, changes, and project activities.
• Follow established change management, security, technical, and operational standards while exercising appropriate independent judgment and escalating higher-risk or architecturally significant matters when necessary.
• Provide after-hours support for scheduled maintenance windows and infrastructure emergencies as needed and perform other duties based on CampusWorks and client operational requirements.

Required Qualifications:

• Associate's degree in Computer Science, Information Technology, or a related field, or an equivalent combination of education and relevant professional experience. Four or more years of directly relevant professional experience may be considered in lieu of formal degree requirements.
• Minimum of 3 years of relevant professional experience supporting enterprise systems, server infrastructure, datacenter technologies, networking, or a comparable technical environment.
• Working knowledge of Microsoft Windows Server administration and core enterprise technologies including Active Directory, Group Policy, DNS, DHCP, authentication, and identity management.
• Experience supporting virtual server environments and a working understanding of enterprise virtualization concepts.
• Working knowledge of TCP/IP networking, switching, VLANs, wireless networking, firewalls, VPN technologies, and general network troubleshooting.
• General understanding of infrastructure security practices including least privilege, patch management, vulnerability remediation, systems hardening, authentication, and secure configuration.
• Demonstrated ability to independently troubleshoot technical issues of moderate complexity, perform root-cause analysis, and recognize when additional technical review or escalation is appropriate.
• Ability and willingness to perform hands-on datacenter work including equipment installation, cabling, hardware replacement, and physical troubleshooting.
• Strong written and verbal communication, organizational, documentation, and collaboration skills, with the ability to work independently while managing multiple priorities.

Preferred Qualifications:

• Experience administering Microsoft Windows Server, Active Directory, Group Policy, Microsoft Entra ID, Microsoft 365, Azure, Google Workspace, or hybrid identity environments.
• Experience with enterprise virtualization technologies such as Microsoft Hyper-V, VMware vSphere, or comparable platforms.
• Experience with infrastructure monitoring, remote monitoring and management (RMM), endpoint/server management, patch management, backup, disaster recovery, storage, or configuration management technologies.
• Experience with PowerShell, Python, Bash, Batch, or other scripting and automation technologies.
• Linux or Unix administration experience.
• Experience supporting enterprise networking technologies such as Aruba, Brocade/Ruckus, Fortinet, Cisco, or comparable platforms, including wireless, switching, firewalls, VLANs, and VPN technologies.
• Familiarity with infrastructure security practices including vulnerability remediation, certificate management, privileged access management, systems hardening, and applicable industry standards and best practices.
• Experience working within an IT service management environment and familiarity with incident, problem, and change management practices; ITIL certification is beneficial.
• Relevant systems, cloud, security, or networking certifications such as CompTIA A+, Network+, Server+, Security+, Microsoft certifications, Cisco CCNA, Aruba, Fortinet, VMware, or comparable credentials are highly valued. Extensive directly relevant experience and demonstrated technical competency may be considered in place of specific certifications.

$85,000 - $92,000 a year The estimated base salary range for this job is $85,000-$92,000. The range represents a good faith estimate of the range that CampusWorks reasonably expects to pay for this job at the time of the job posting. The actual salary paid to an individual will vary based on multiple factors, including but not limited to skill sets; experience and training; licensure and certifications; required travel; and other business, contractual, and organizational needs. This job is also eligible to participate in CampusWorks' annual profit-sharing program, which reflects CampusWorks' pay-for-performance philosophy. The job is also eligible to participate in CampusWorks' generous benefit offerings, which include medical, dental and vision coverage, a 401(k) retirement plan, and other health and wellness plans. The salary range information provided is in accordance with applicable state and local laws regarding salary transparency that are currently in effect and may be implemented in the future.

What You Can Expect from Us

At CampusWorks, we don't just help our clients succeed; we help our employees succeed. Competitive pay, robust benefits for full-time employees, and professional development opportunities are a few of the many reasons that CampusWorks is a great place to build your career.

Our employees enjoy:

Meaningful work. Our employees often tell us that their work gives them a sense of purpose because it makes a difference in the lives of students and educators. CampusWorks Inc., as a large consulting firm, provides its employees with an opportunity to work both onsite and remotely with our clients across the United States and in Canada. With the nature of our clients' work evolving quickly, we're all being asked to support larger CampusWorks initiatives. Upon joining CampusWorks in a consulting role, your talent and expertise may be applied to a range of projects, assignments, and clients.

A virtual and onsite workplace. In an effort to reduce our environmental footprint, CampusWorks became a virtual company in 2012. As such, our team members are located across the U.S. and Canada, where they work from their home offices and at client sites.

Flexibility. We value work-life balance because