Customer Retention Specialist - State Farm Agent Team Member

Customer Retention Specialist

At Amanda Elam - State Farm Agent, we're here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we're helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you'll fit right in with us.

Benefits include opportunity for advancement, paid time off, training and development, wellness resources, bonus based on performance, and competitive salary.

Responsibilities include communicating with existing customers regarding renewals and coverage options, reviewing accounts and assisting with updates or changes as needed, identifying opportunities to enhance customer satisfaction and engagement, maintaining accurate records and documentation of interactions, and collaborating with team members to meet retention and outreach objectives.

Qualifications include strong interpersonal and problem-solving abilities, effective communication and listening skills, detail-oriented with a focus on customer experience, previous experience in customer service or account management preferred, and must be able to obtain applicable state insurance licenses.

Our team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Fort Wayne, IN and help customers with their insurance and financial services needs, including auto insurance, home insurance, life insurance, and retirement planning.