Ticket Sales & Service Coordinator

Summary

The Ticket Sales & Service Coordinator will be responsible for ensuring smooth delivery of fan experiences, managing departmental projects and campaigns, and supporting leadership with strategic initiatives across Membership Sales and Services, Premium Seating, and Group Sales.

Duties & Responsibilities

• Coordinate logistics for all fan experiences tied to ticket sales packages (e.g., anthem skates, bench warm-ups, intermission activities, on-ice photos).
• Help to plan and execute targeted prospect and member events
• Act as liaison between ticketing staff, arena operations, and game presentation to ensure flawless execution of sales initiatives
• Provide on-site support on game days, ensuring group leaders, fans, and clients enjoy a seamless, memorable experience.
• Support sales staff with CRM lead generation, data tracking, and reporting.
• Research and apply best practices from across the NHL and broader sports/entertainment industry.
• Establish project structure including communication channels, deliverables, meeting cadence, and timelines.
• Manage multiple projects simultaneously, ensuring transparency and timely updates for stakeholders.
• Facilitate departmental meetings, set agendas, document notes, and track follow-ups by area.
• Provide high-level administrative assistance to the Chief Commercial Officer and VP of Ticket Sales & Service.
• Prepare and process expense reports, invoices, travel arrangements, and other business-related reports.
• Draft, format, and proofread presentations, proposals, and internal/external communications.
• Coordinate calendars, schedule meetings, and support special projects as assigned.
• Maintains upmost confidentiality.
• Other duties as assigned.

Minimum Qualifications for the Position:

• Bachelor's degree or equivalent experience required.
• 1-2 years of experience in sales, events, or administrative support
• Strong organizational and time-management skills with the ability to manage multiple projects simultaneously
• Knowledge of TicketMasters, Archtics, KORE CRM system(s) preferred.
• Superior customer service skills.
• Excellent communication skills both written and verbal, detail oriented, strong problem-solving skills and decision-making abilities.
• Ability to work non-traditional hours including nights, weekends, and holidays as needed.

Critical Competencies

• Ensures Accountability – follows through on commitments and makes sure others do to the same. Acts with a clear sense of ownership. Takes personal responsibility for decisions, actions, and failures. Establishes clear responsibilities and processes for monitoring work and measuring results.
• Action Oriented – readily takes action on challenges, without unnecessary planning. Identifies and seizes new opportunities.
• Demonstrates Self-Awareness – reflects on activities and impact on others. Proactively seeks feedback without being defensive. Admits mistakes and gains insight from experiences.
• Self-Development – shows personal commitment and takes action to continuously improve. Accepts assignments that broaden capabilities. Earns from new experiences, from others, and from structured learning. Makes the most of available development resources.
• Optimizes Work Processes – identifies and creates the processes necessary to get work done. Seeks ways to improve processes, from small tweaks to complete reengineering.

Benefits & Incentives

• Medical Plans: Comprehensive and affordable medical plans; supplemental vision care, dental care, life insurance coverage, fully paid, short and long-term disability and life insurance coverage.
• Investments: 401(k) with employer matching; annual discretionary defined employer contributions
• Paid Time Off: Generous paid time off including vacation, sick, volunteer time, and diversity awareness days
• Sabres Experience: (up to 4) Comp tickets to Buffalo Sabres, Buffalo Bandits, Rochester Americans when available
• Wellness: Annual Health & Wellness fair, monthly wellness initiatives including but not limited to lunch & learns, fitness classes and challenges.
• Sabres Family: many annual social events for employees and their families to enjoy, including various holiday parties and activities. DEI committee with annual initiatives, ERG (Employee Resource Groups), Community Volunteer opportunities and more.

Compensation:

This is an hourly role that will pay between $18.75 – $20.67. Note: Wages will be determined based on factors such as candidate experience, qualifications, skill set and internal equity.

Hockey Western New York, LLC is an Equal Opportunity Employer