Service Coordinator

Job Description Job Description Service Coordinator Location: Odessa, TX Employment Type: Full-Time (Overtime during busy season) Hours: 40 Hours per Week Overview We are seeking a customer-focused and highly organized Service Coordinator to support service operations within a fast-paced industrial services environment. This role serves as a key point of contact for customers and internal teams, coordinating repair activities, preparing quotes, researching parts, managing service orders, and ensuring a high level of customer satisfaction throughout the repair process. The ideal candidate is detail-oriented, thrives in a multitasking environment, and enjoys working with customers, technicians, vendors, and sales teams to ensure repairs are completed accurately and efficiently. Key ResponsibilitiesCustomer Service & Repair Coordination Serve as a primary point of contact for customers regarding repair requests and service inquiries Prepare repair quotations and coordinate repair schedules Manage service orders from initiation through invoicing and completion Ensure repairs move through the process efficiently while maintaining strong customer communication Support internal and external customers by resolving issues and providing timely updates Order & Documentation Management Research required parts and materials needed for repair work Obtain vendor quotations and place purchase orders as needed Maintain accurate order documentation and service records Prepare invoices and ensure all supporting documentation is complete and accurate Manage repair files and documentation in accordance with company procedures Team & Operational Support Provide administrative support to technicians, sales teams, and leadership Assist with parts research, order tracking, and repair coordination Support counter sales activities as needed Help ensure targeted sales margins and operational goals are achieved Follow established service, repair, and order management procedures Qualifications Experience in customer service, inside sales, service coordination, or related support roles Strong organizational skills with the ability to manage multiple priorities simultaneously Excellent communication and interpersonal skills Ability to work independently and take initiative in a fast-paced environment Strong attention to detail and accuracy in documentation and order management Basic understanding of supply chain, purchasing, or accounting concepts preferred Proficiency with Microsoft Office, including Excel Experience with ERP, CRM, or order management systems preferred SAP, Microsoft Dynamics CRM, or similar system experience is a plus Preferred Experience Industrial, manufacturing, distribution, mechanical service, or repair-related industry experience Experience supporting technicians, service departments, or field service operations Background in quoting, purchasing, invoicing, or parts coordination Work Environment Office-based role supporting industrial service operations Frequent interaction with customers, technicians, vendors, and internal teams Occasional overtime, including weekends, may be required based on business needs Occasional travel may be required for training, meetings, or operational support Physical Requirements Ability to communicate effectively both verbally and in writing Ability to operate standard office equipment and computer systems Ability to wear required personal protective equipment (PPE) when necessary Ability to lift up to 25 pounds Ability to work collaboratively in a team-oriented environment #ZR