Manager Technical Services (ID#5496)

New Value Solutions (NVS), a national IT consulting firm, is seeking a Manager, Technical Services to provide strategic leadership and direction for a Technical Services department supporting electric power system protection and automation products. The manager will lead a team of Technical Services Engineers, maintain a strong focus on customer satisfaction, support Sales and other business functions, and contribute technical expertise to customer engagements and product development initiatives. Responsibilities Provide strategic leadership and direction for the Technical Services function. Lead, mentor, and develop a team of Technical Services Engineers providing technical support to customers. Plan and manage departmental workloads to ensure timely delivery of customer support and technical services. Maintain high service standards by resolving customer issues, improving processes, and driving continuous service improvements. Maintain customer satisfaction as a primary departmental objective. Support customers through product demonstrations, training, application guidance, and technical consultations. Work with the Technical Services team to resolve customer concerns through application notes, remote demonstrations, and other technical support activities. Prepare product presentations, competitive comparisons, and technical materials supporting business development initiatives. Assist with the preparation and presentation of technical proposals for products, services, and solutions. Develop close working relationships with customers and act as a senior technical contact for customer inquiries and escalations. Assist customers with the installation, commissioning, and operation of systems both remotely and on-site. Represent the organization at industry conferences and technical forums such as NASPI and IEEE PSRC. Contribute to customer-facing technical documentation including manuals, datasheets, and ordering guides. Provide technical support to Marketing, Sales, Application Engineering, and Product Development teams. Work closely with internal and external stakeholders to support customer needs and contribute to the development and implementation of new products. Requirements B.S. in Electrical Engineering is mandatory. 15 years of experience working with numerical relays and recorders. Previous experience leading, mentoring, and developing a technical team. Expert knowledge of system protection, system integration, and automation applications. Strong working knowledge of electric power systems, practices, and protection philosophies. Strong working knowledge of protective relay applications within utility and/or engineering environments. Experience with EMTP, load flow, and short-circuit studies. Knowledge of advanced communication protocols and communication system architecture. Strong professional presentation, written, and verbal communication skills. Ability to manage difficult customer or employee discussions while protecting company interests. Experience working with utility companies, consulting organizations, and/or engineering companies is considered an advantage. Demonstrated ability to manage customer-service delivery, departmental workflow, and technical priorities. Ability to travel up to 25% within the United States and internationally. Candidates must meet the work-eligibility requirements associated with the position. full-time onsite in Houston, Texas; up to 25% travel within the United States and internationally.

ID#5496

Questions Do you hold a B.S. in Electrical Engineering? How many years of experience do you have working with numerical relays and recorders? How many years of experience do you have leading and developing technical engineering teams? How many years of experience do you have with system protection, integration, and automation applications? Are you available to work full-time onsite in Houston, Texas and travel up to 25% as required? #J-18808-Ljbffr New Value Solutions