Specialty Crop Claims Representative

Job Description

Job Description

American Farm Bureau Insurance Services, Inc. (AFBIS, Inc.) is looking for a Specialty Crop Claim Representative to work remotely in the Grand Rapids, MI and surrounding area. As a member of our Claims Team, you will be responsible for performing loss adjustment, pre-acceptance and quality control activities for Crop Hail and Federally Reinsured Crop Insurance products.

If you are an experienced Specialty Crop Claim Representative or if you have an interest in agriculture and enjoy helping people, this might be a great opportunity for you.

Reporting to the Claims Manager, the Specialty Crop Claim Representative will be responsible for:

• Stay current on crop insurance claim procedures, focusing on specialty crops (e.g., Nursery, Whole Farm, Hybrid Seed, Fruit policies).
• Coordinate and oversee adjusters to ensure timely and accurate claim settlements across regions.
• Partner with regional supervisors to assign, track, and monitor specialty crop claims.
• Provide guidance to agents, adjusters, and insureds on policy interpretation and FCIC/MPCI guidelines.
• Train adjusters on proper loss adjustment procedures, including documentation and specialty crop requirements.
• Conduct claim adjustments and perform specialty crop quality control reviews as needed.
• Review, audit, approve, and submit claims to the Office Claims Group.
• Troubleshoot and escalate system issues while demonstrating advanced proficiency in company software tools.

What you will bring to this position:

• Bachelor’s degree or 4+ years of crop insurance experience with emphasis in the claims area.

• The ability to maintain the required adjuster certifications and licenses.
• A valid driver’s license.
• The ability to read, analyze, and interpret policy information and applicable procedures.
• Computer skills including but not limited to Microsoft word and excel.
• Excellent verbal, written, and interpersonal communication skills.
• Effective problem-solving, critical thinking, analytical, organizational, multitasking, and time management skills

Additional experience and skills preferred for this role:

• Thorough understanding of Specialty Crop MPCI forms, endorsements, and approved claims adjusting procedures.

• Crop insurance experience with emphasis on the listed specialty crops.
• Knowledge of farming practices and crops typical to the territory.

Essential Functions and Physical Demands:

• Ability to drive for extended periods of time.
• Must be willing to travel and accept assignments in any state serviced by AFBIS. Expected travel at 40-50%.
• Climbing grain bins or other storage structures and walking on uneven ground in field adjusting crops.

The expected starting salary range for this position is between $60,000 and $90,000. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law.

We do not sponsor employment visas and are unable to take over an employment visa from another employer. Applicants must be authorized to work in the U.S. for ANY employer without the need for employment visa sponsorship.

AFBS offers a competitive benefits package that includes medical, dental, vision, life, and disability insurance; company funded cash balance pension and a 401(k) retirement plan; Flexible Spending and Health Savings Accounts; paid holidays, vacation, and sick time; Employee Assistance Program; and other benefits.

Please apply online at