Demand Planner - Customer Service

The Direct & Special PO Planner is responsible for coordinating and supporting the purchase of inventory, materials, and supplies based on demand for sales orders and production orders. Primary job functions require exercising independent judgement when making purchasing decisions based on price and availability. Reports to the Sales Order Demand Planning Supervisor.

Responsibilities:

• Develop, generate, and input purchase orders utilizing the company’s business system software
• Review purchase orders for accuracy
• Review auto-demand and manual-demand reports to ensure POs for all direct and special requirements are processed promptly and accurately
• Use critical thinking to determine optimal PO type to meet customer required date and maximize bottom line sales
• Oversee post PO processes (i.e. acknowledgements, expediting, disputed vouchers) from start to finish
• Selecting the best value supplier for items with no pre-selected supplier
• Effectively utilize Special Pricing Agreements (SPA) and supplier purchase programs
• Confer with vendors to obtain product or service information such as price, availability, and delivery schedule
• Maintain a positive and consistent collaborative dialogue with the Inside Sales Team to meet customer expectations
• Perform other related duties as assigned by Management

Requirements:

• High school diploma or Graduate Equivalency Diploma (GED) required. Some secondary education or equivalent work experience is a plus
• Must possess a minimum of 2 years’ Inside Sales or Customer Service experience
• Must possess working knowledge of purchasing policies, processes and procedures
• Must possess knowledge of warehouse and inventory control policies and procedures
• Must be able to interpret instructions from multiple co-workers
• Working knowledge of MS Word, Excel, Internet Explorer and Outlook
• The ideal candidate must have precise attention to detail and focus
• Strong communication, organization, and time management skills
• Familiarity with Airline’s distributed parts preferred