Field Service Technician

Provide in-depth technical and customer support for BD Parata's pharmacy automation products Travel regionally to provide support and service to pharmacies in multiple environments Deliver customer service and resolve technical problems at client sites Maintain equipment and proactively resolve potential issues to improve uptime Train customers on operation and maintenance of pharmacy automation systems Respond to service requests within SLA requirements Collaborate with service teams to resolve sophisticated technical issues Assist with new automation installations as needed Document issues and resolutions in Salesforce Field Service Lightning Provide product feedback to drive continuous improvement Work independently with minimal direction Requirements High School diplomas plus 3-5 years field service experience Strong customer service orientation Proficiency with Windows operating systems and Microsoft Office Knowledge of computer networking, router/switch configuration, and file management Strong mechanical proficiency and ability to use hand tools for sophisticated equipment service Experience with digital multi-meters and electrical testing equipment SQL knowledge a plus Ability to travel daily by car, averaging 4 hours per day, with occasional air travel Ability to lift/carry up to 50 pounds frequently and 100 pounds occasionally Ability to stand for extended periods, up to 10-12 hours when necessary Associate's degree in Electronics, Mechanical, Robotics, or Biomedical Engineering Technology preferred Core Competencies Demonstrates expertise in providing technical and customer support for pharmacy automation products, with strong mechanical proficiency and the ability to resolve complex technical issues. Proficient in using Salesforce Field Service Lightning for documentation and has a solid understanding of computer networking and Windows operating systems. Highest-signal resume keywords Field Service Experience Customer Service Orientation Mechanical Proficiency Windows Operating Systems Salesforce Field Service Lightning ATS Optimization Keywords Hard Skills Technical Support Computer Networking Router/Switch Configuration File Management Electrical Testing Equipment Digital Multi-Meters SQL Knowledge Hand Tool Proficiency Pharmacy Automation Systems Equipment Maintenance Soft Skills Problem Solving Collaboration Independent Work Customer Training Communication Certifications & Qualifications Associate's Degree in Electronics Mechanical Engineering Technology Robotics Biomedical Engineering Technology Industry Keywords Pharmacy Automation Field Service Technical Support Customer Service Equipment Service Tools & Technologies Salesforce Field Service Lightning Microsoft Office Windows Operating Systems #J-18808-Ljbffr