Operations Specialist

Arrow Financial Group is a client-focused wealth management practice committed to delivering a high level of personalized service and proactive financial planning. We are seeking a highly organized, detail-oriented, and client-focused Operations Specialist to support advisors and guide new clients through a seamless onboarding and account transition experience.

Position Overview

The Operations Specialist plays a critical role in supporting advisors, managing client transitions, and ensuring all onboarding processes are completed accurately and efficiently. This individual will serve as a key point of contact for clients throughout the onboarding process while coordinating operational workflows, account transfers, and follow-up activities across multiple households and advisors.

This position offers a clear opportunity for career advancement into an Operations Manager or team leadership role for individuals who demonstrate strong ownership, process excellence, and the ability to improve and scale onboarding operations.

Key Responsibilities

• Input, submit, and track Ameriprise CPI packets
• Conduct onboarding calls with clients to gather information, request documentation, and answer questions
• Walk clients through registration and navigation of the Ameriprise secure client site
• Open accounts, submit ACAT transfers, and track funds through settlement
• Resolve complex client questions and account issues during the transition process
• Troubleshoot NIGO paperwork and accounts by identifying issues, correcting documentation, and resubmitting items
• Track signatures and proactively follow up until all paperwork is completed
• Scan, upload, and file documentation into the appropriate systems
• Coordinate third-party products including statements, appointment paperwork, and transfers of outside accounts and 529 plans
• Track multiple households and onboarding workflows across each advisor's book of business
• Prepare for and support the first review meeting with the new advisor
• Ensure a smooth and organized handoff to the ongoing operations team following the first review meeting
• Provide exceptional client communication and service throughout the onboarding experience
• Opportunity to identify process improvements and take ownership of initiatives that enhance onboarding efficiency and support the growth of the operations function

Qualifications & Experience

• 3-5+ years of administrative, operations, or client service experience required
• Financial services or wealth management experience strongly preferred
• Experience with account opening, ACATs, transfers, or onboarding workflows preferred
• Strong organizational and time management skills with the ability to manage multiple priorities
• High attention to detail and follow-through
• Excellent communication and client service skills
• Ability to troubleshoot issues independently and work collaboratively within a team environment
• Experience with CRM systems and document management systems preferred
• Experience prioritized over formal degree
• Interest in long-term career growth within operations, with potential advancement into a leadership or Operations Manager role

Compensation & Benefits

Salary range: $60,000 - $72,0000, based on experience
Exempt
Bonus opportunities based on performance
Comprehensive benefits package including:

• Medical, dental, and vision coverage
• Life and disability insurance
• 401(k) with employer match
• Paid time off (PTO) and paid holidays

Schedule & Work Environment

In-office position located in Tacoma, WA
Flexible schedule within standard business hours
Collaborative and team-oriented environment

Opportunity to grow within the financial services industry and expand operational expertise. As Arrow Financial Group continues to expand, there is a clear opportunity for this individual to evolve into a key operations leader responsible for shaping onboarding processes, supporting team development, and driving operational excellence across the practice.

Why Join Arrow Financial Group?

You'll be part of a supportive and growing team that values organization, communication, and delivering an exceptional client experience. This role offers the opportunity to become a key contributor to the onboarding and transition process while building a long-term career within the financial services industry.

This role is ideal for someone looking to grow beyond execution into operational leadership, with potential advancement into an Operations Manager role as the practice grows.

Equal Opportunity Employer

Arrow Financial Group is an Equal Opportunity Employer and welcomes applicants from all backgrounds.

A background check will be conducted as part of the hiring process, and successful completion is required for employment, in accordance with applicable laws.