Receptionist

Receptionist 1

The Receptionist 1 receives and correctly routes incoming and outgoing telephone calls and accommodates visitors to attend to all callers/visitors promptly. The Receptionist 1 performs basic administrative/clerical/operational/customer support/computational tasks. Typically work on routine and patterned assignments.

Location Address: Conviva Senior Primary Care office located at: 9417 Mesa Dr., Ste A., Houston, TX 77028

You will be reporting to: Manager, Clinic/Center Administration

Job Responsibilities

• Operate a switchboard or multi-line phone and maintain long distance call logs.
• Take and distribute accurate messages.
• Greet visitors and determine the nature of their visit, issues visitor passes and maintain visitor logs.
• Alert appropriate party of visitor arrival or directs visitors to appropriate office, department or employee.
• Respond to routine inquiries from internal or external sources such as our location, hours of operation, phone numbers, and email address.
• Your additional responsibilities may include miscellaneous administrative activities such as booking meeting rooms, typing, organizing and distributing mail, receiving and sending courier packages.
• Limit decisions to defined parameters around work expectations, quality standards, priorities and timing, and works under close guidance and within established guidelines with minimal opportunity for deviation.

Required Qualifications

• High School Diploma or GED
• Bilingual in English and Spanish
• 1 year or more of experience working in a Healthcare setting preferred but will consider candidates with a Customer Service background in Retail Hospitality, Call Centers.
• Excellent customer service
• Team player
• We consider this role patient-facing and runs the Tuberculosis (TB) screening program. If selected for this role, we will require you to screen for TB.

Other Qualifications:

• Value-based care model experience
• Knowledge of Medical Terminology
• Experience with EMR Systems (Electronic Medical Records)