Help Desk Support Technician

ADVENT

Rediscover Purpose with ADVENT

At ADVENT, we do healthcare differently. We focus on innovative solutions and patient-first care. If you're driven, creative, and ready to make an impact, join us.

Now Hiring: Help Desk Support Technician

Location: Wauwatosa, WI

Are you ready to rediscover your professional purpose? Take the leap and join us on your journey towards success.

The IT Help Desk Technician is the central point of contact for IT issues, providing technical support so ADVENT can continue unlocking potential.

How You Will Contribute:

Provide technical support for employees experiencing problems related to computer hardware, software, business unit applications, computer communications (LAN/WAN), and telephone problems
Monitor and work within inbound service requests (tickets), answering incoming Help Desk calls, and escalate issue as necessary to ensure user's downtime due to technology issues is limited
Analyze and resolve problems with a goal of 90% First Call Resolution
Complete requests for password resets, user account creation, user account deletion, printer, hardware diagnostics, timely hardware, and software upgrades
Assign users and computers to proper business groups in Active Directory
Monitor and remove virus, spy ware and other non-authorized software
Develop knowledge base articles
Coach other help desk team members

What We're Looking For:

2-3 years of experience in a Help Desk role
Ability to work in a constantly changing fast paced environment
Excellent verbal and written communication skills
Comfortable working directly with end users, face to face and over the phone
Ability to provide periodic after-hours support
Basic knowledge of the following:

Networking Concepts (TCP/IP, routing, switching)
Hardware for HP workstations and servers
Mapped drives/shares
Viruses or spyware removal
Smartphone configuration and troubleshooting
Setup of Outlook or other email clients, email archives
Install and configuration of applications, printers & printer settings
VPN and remote access solutions
Microsoft Office software
Active Directory and Group Policy (a plus)
Valid driver's license
Ability to travel up to 20%

What's it Like Working at ADVENT?

Culture that embraces being kind, is solutions minded, and encourages you to ask questions
22 days of PTO (prorated your first year based on start date) & holiday pay
Top-notch health, dental, and vision insurance with generous employer paid HRA account
401K Contribution
Be a part of a Milwaukee Best Places to Work Team
Schedule: Monday-Friday, 8am-5pm

Apply

Vacancy posted 3 days ago

Similar jobs that could be interesting for youBased on the Help Desk Support Technician in Wauwatosa, WI vacancy

Sr IT Application Support Specialist
$23k
...Highlights : \n \n In the role of the Sr IT Application Support Specialist working in Milwaukee, WI you will be part of the... ...thirst for learning – you are always looking for ways to learn and help one another grow. \n You exhibit our core values. \n \n...
Suggested
Temporary work
Work experience placement
Work at office
Flexible hours
Molson Coors
Milwaukee, WI
4 days ago
IT Service Desk Technician
$65k - $75k
...Position at Old Republic Risk Management IT Service Desk Technician Old Republic Risk Management Brookfield, WI Join Our... .... In this role, you will serve as a key resource for IT support, helping employees resolve technical issues, maintain critical...
Suggested
Casual work
Remote work
Flexible hours
2 days per week
Old Republic Risk Management Inc
Brookfield, WI
3 days ago
Student Information Systems Analyst
...Summary The Student Information Systems (SIS) Analyst supports the configuration, administration, and ongoing operations of the Medical... ...needs and develops software solutions. Triaging and managing help desk tickets. Provides application technical support for assigned...
Suggested
Local area
Monday to Friday
Flexible hours
Afternoon shift
Medical College of Wisconsin
Wauwatosa, WI
11 hours ago
PC Support Technician
$18 - $21 per hour
...Position Overview We are seeking a PC Support Technician to support a large-scale workstation deployment project. This role will focus... ...understanding of computer hardware and workstation setup is helpful. Physical Requirements Ability to lift, move, and install...
Suggested
Contract work
Temporary work
Work at office
TEKsystems
Milwaukee, WI
2 days ago
HRIS Business Systems Analyst - HCM
...collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and... ...the HRIS Business Systems Analyst is responsible for providing support to various HR Systems including troubleshooting system defects,...
Suggested
Temporary work
Work at office
Veolia Environnement SA
Milwaukee, WI
11 hours ago
Business Systems Analyst
...Business Systems Analyst, you’ll serve as IT and analytical liaison to Uline’s Finance team, helping to ensure they’re equipped to make the best business decisions to support our growing company! Position Responsibilities Manage daily technology processes for the department...
U-Line Corporation
Milwaukee, WI
4 days ago
IT Support Technician
$67k - $90k
...operational expertise and strategic thinking. JOB DESCRIPTION Fox 6 WITI, the Fox O&O in Milwaukee, WI seeks an experienced IT Support Technician. The ideal candidate will assist FOX Technology with technical support of desktop computers, servers, network, applications,...
Work at office
Local area
Night shift
Weekend work
Fox Service Company
Milwaukee, WI
1 day ago
Technical Support Associate
$65k - $80k
...The Technical Support Associate provides analytical and operational support to the technical service team by monitoring performance metrics... ...between technical teams and customers for data-driven insights. Help ensure customer satisfaction through accurate and timely...
Local area
Immediate start
Dematic
Wauwatosa, WI
11 hours ago
IT Support Specialist
$60k - $85k
...IT Support Specialist - Milwaukee, WI Standard Electric Supply Co. is a family-owned wholesale distributor of electrical and automation supplies, proudly serving customers for 106 years. With 16 locations across Wisconsin, Illinois, and Indiana, we are committed to...
Monday to Friday
Standard Electric Supply
Milwaukee, WI
11 hours ago
IT Support Specialist
...result of continued growth, we are looking for a motivated IT Support Specialist to join our growing team. Position Overview We are looking... ...complex troubleshooting. Level 1 Responsibilities Respond to help desk tickets, calls, and walk‑up requests Perform basic...
Work at office
Global Power Components
Milwaukee, WI
3 days ago
Technical Support Specialist
...and technically proficient IT Technical Support Specialist. This mid-level role supports... ...performance and end-user productivity. In a help desk/service desk capacity, the specialist... ...Administrator, or HDI Desktop Support Technician.Experience with endpoint imaging and deployment...
Work at office
Remote work
Revolution Search Group
Milwaukee, WI
3 days ago
IT Support Specialist
...We are seeking an IT Support Specialist (Level 1/2) to join our growing team. Unlike a traditional help desk role, this position emphasizes collaboration, ownership from start to finish, and clear communication and documentation. The ideal candidate brings strong end-user...
Work at office
Remote work
Phoenix Investors
Milwaukee, WI
11 hours ago
Technical Support Analyst
...We are seeking a Technical Support Analyst to join a fast-paced, high-volume Technical Support team. This role provides front-line technical... ...related work experience. Minimum of 2 years of technical Help Desk or Technical Support experience . Advanced knowledge of: PC and...
Temporary work
Work experience placement
Work at office
Tier4 Group
Milwaukee, WI
11 hours ago
Technical Support Representative
...experience and keep customers coming back with streamlined tools that help you handle communication, workflow automation, touchless... ...solving customer issuesPreferred Qualifications: (Optional)Customer support experienceTechnical skillsEligible employees may receive:Medical...
Apprenticeship
Work at office
Local area
Monday to Friday
Vehlo
Milwaukee, WI
4 days ago
Help Desk Technician I
$19.61 - $29.41 per hour
...to know about this role? Experience: A minimum of one year of help desk experience is required for consideration. Work Location: This... ...! What will YOU be doing for us? Responsible for successfully supporting internal end users and external consultants with issues of varying...
Hourly pay
Work at office
Remote work
Work from home
2 days per week
3 days per week
1 day per week
SKYGEN USA
Menomonee Falls, WI
3 days ago
Business Data Analyst
...requirements. Facilitate stakeholder meetings, present findings, and produce documentation tailored to technical and non‑technical audiences. Support data quality, governance, and reporting initiatives within the Data Management organization. Assist the support team in analysis of...
Work at office
Immediate start
Remote work
LE0019 IAT Insurance Group, Inc
Milwaukee, WI
11 hours ago
Technical Specialist
$95k - $110k
...Specialist – Expert (IT Modernization Program) accel bi corporation is seeking a highly experienced Technical Specialist – Expert to support a large-scale enterprise modernization initiative within a public sector environment. This role requires strong expertise in...
Full time
Local area
Accel BI
Milwaukee, WI
1 day ago
Service Desk Analyst I
...respond to crises in the workplace. Since 1980, we\'ve helped train more than 17 million people within service-... ...and celebrate the wins. The Role The Service Desk Analyst I will provide front-line customer support for technology services in person, over the phone,...
Work at office
Local area
Remote work
Worldwide
Crisis Prevention Institute
Milwaukee, WI
1 day ago
IT Helpdesk Specialist
...Job Type Full-time Description The IT Support Specialist is responsible for providing effective technical support and maintaining the organization... ...up equipment weighing up to 50 pounds. Ability to work under desks, in server or storage areas, and around cabling or network...
Full time
Work at office
Remote work
Afternoon shift
The Bartolotta Restaurants
Milwaukee, WI
3 days ago
IT Service Specialist
$23k
...effective and handling any issues that may come up. In short, this role helps guarantee Molson Coors Beverage Company can keep making and... ...n What you’ll be brewing: \n \n ~ Coordinate local on-site support and other external resources involved in delivering IT services...
Temporary work
Work experience placement
Work at office
Local area
Flexible hours
Molson Coors
Milwaukee, WI
11 days ago
IT Support Specialist
...We are seeking a IT Support Specialist to provide day-to-day technical support to clinical and administrative staff. This role supports... ...skill levels. Key Responsibilities Respond to inbound help desk calls, tickets, and emails from clinical and administrative staff...
Work at office
Remote work
Vitalsearchgroup
Milwaukee, WI
1 day ago
IT Field Technician
...The IT Field Technician is responsible for second tier desktop computer, laptop, telecommunication and Retail POS setup and troubleshooting... ...the goals for the organization and second level technology support at all Goodwill locations. Implements, revises and sustains...
Full time
Contract work
Temporary work
Part time
Work at office
Goodwill Industries of Southeastern Wisconsin, Inc.
Milwaukee, WI
1 day ago
IT Field Technician
...IT Field Technician The IT Field Technician is responsible for second tier desktop computer, laptop, telecommunication and Retail POS... ...the goals for the organization and second level technology support at all Goodwill locations. Implements, revises and sustains policies...
Work at office
Goodwill Greater Milwaukee and Chicago
Milwaukee, WI
1 day ago
Now Hiring IT and Telecom Field Technicians
...Your Average Tech Job Are you a hands‑on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks – one day you...
Hourly pay
For contractors
Immediate start
Flexible hours
Hardy Industries Inc
Wauwatosa, WI
4 days ago
Technical Support Specialist I
We are looking for a Technical Support Specialist I to provide superior assistance to our external client base on primarily one main API Healthcare software solution. This role will play a key part within our call center by diagnosing, troubleshooting, and resolving application...
Remote work
GE Healthcare
Milwaukee, WI
4 days ago
On-Call IT Field Technician - Milwaukee-Waukesha-West Allis, WI
$35 per hour
...On-Call IT Field Technician – PC, Mac, POS and TV Mounting Location: Multiple U.S. Cities (Local, Onsite Support) Job Type: Independent Contractor (1099) Pay: $35 per hour (on-site) Schedule: Flexible – You accept jobs based on your availability Important Note This is...
Hourly pay
For contractors
Local area
Remote work
Flexible hours
Geeks on Site
Milwaukee, WI
4 days ago
Technical Support Specialist II
...Have a say in TAPCO Happenings by joining the Fun or Safety Committee What You Will Accomplish This role primarily relates to the support of the product and software management systems TAPCO (Traffic & Parking Control) provides. The duties involve interaction with a wide...
Temporary work
For contractors
Work at office
Remote work
Night shift
TAPCO (Traffic and Parking Control Co., LLC)
Milwaukee, WI
2 days ago
Information Technology Business Analyst
...Business Analyst with strong expertise in Supply Chain, Warehouse Management (WMS), and Transportation Management (TMS). This role will support core distribution, transportation, planning, inventory management, and forecasting functions. The ideal candidate excels at...
Contract work
Remote work
Bayforce
Milwaukee, WI
1 day ago
Field IT & Telecom Technician - Flexible Schedule & Travel
...HARDY INDUSTRIES is looking for skilled technicians in West Allis, Wisconsin, to provide hands-on support in I.T. and Telecom. You will handle installations, structured cabling, and various technical tasks across different environments such as retail and medical. Applicants...
Flexible hours
Hardy Industries Inc
West Allis, WI
2 days ago
Field IT & Telecom Technician - Flexible Schedule & Travel
...HARDY INDUSTRIES is seeking hands-on I.T. or Telecom technicians in Wauwatosa, Wisconsin. This role involves a wide array of technical tasks beyond basic helpdesk functions, such as OS installations and structured cabling. Candidates should have at least one year of relevant...
Hourly pay
Flexible hours
Hardy Industries Inc
Wauwatosa, WI
2 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Help Desk Support Technician. Be the first to apply!