Technical Support Analyst

We are seeking a Technical Support Analyst to join a fast-paced, high-volume Technical Support team. This role provides front-line technical assistance to internal users, supporting both office-based and field environments. The ideal candidate is comfortable multitasking, troubleshooting a wide range of technical issues, and delivering an excellent customer experience under pressure. This is an onsite position in Milwaukee, WI and is not eligible for remote work . Key Responsibilities Provide omni-channel technical support (chat, phone, and ticketing systems) in a high-pressure environment, including managing multiple simultaneous interactions. Troubleshoot and resolve issues related to PCs, mobile devices, hardware, software, operating systems, and LAN connectivity . Conduct initial client consultations to analyze technical problems and apply functional and technical knowledge to resolve issues on first contact whenever possible. Utilize software support tools to diagnose, test, and implement fixes. Take on increasingly complex technical issues to build expertise across both field and office technology environments. Partner with senior team members to identify and contribute to process and service improvement initiatives . Participate in temporary projects or special support assignments as needed. Maintain accurate, concise, and well-documented support tickets. Communicate clearly and professionally with users at all levels, setting expectations and explaining technical concepts in an understandable way. Contribute ideas to enhance the overall client and user support experience . Required Qualifications Associate’s or Bachelor’s degree in Computer Science, MIS, or a related field , or equivalent directly related work experience. Minimum of 2 years of technical Help Desk or Technical Support experience . Advanced knowledge of: PC and mobile device hardware Operating systems and software applications Technical troubleshooting tools Strong customer service skills with the ability to communicate effectively both verbally and in writing. Proven ability to work in a high-volume technical support environment . Strong analytical and problem-solving skills. Excellent time management, reliability, and attention to detail. Ability to adapt quickly to changing business and technology needs. Initiative and willingness to share feedback and ideas to drive continuous improvement. Join a collaborative team of support engineers and analysts working on the front lines of internal technical support. Fast-paced environment requiring multitasking, prioritization, and professionalism. Regular interaction with internal teams and field-based users. #J-18808-Ljbffr