Technical Support Representative

Technical Support RepresentativeMilwaukee Office - Milwaukee, WI 53203About VehloWe started Vehlo in 2019 with a simple goal: to be the industry's favorite provider of repair shop technology.Across every part of the auto repair industry, Vehlo is igniting vehicle service success with software and financial solutions that unlock your potential. Our founder-led products power the entire service lane experience and keep customers coming back with streamlined tools that help you handle communication, workflow automation, touchless payments, valet pickup, and much more. We're out to simplify the customer journey from start to finish and give power back to the people under the hood, making their jobs easier and your shop more profitable —just ask our over 30,000 customers, who generate more than 50M annual repair orders. At Vehlo, our only purpose is your success, and together, we're reaching your goals faster than ever.Being a Veep comes with more than a comprehensive benefits package—our biggest benefit is opportunity: Opportunity to make an impact, opportunity for growth, and opportunity for recognition and rewards. This is not a mega-corporation where you wonder what people are doing all day - every Veep is moving the ball forward day in, day out for our customers or for each other.About This RoleWhat You'll Do:Solving application issues for customersTravel Requirement: Less than 5%Duties, responsibilities, and activities may change at any time with or without notice, in accordance with applicable laws.QualificationsWhat You'll Need:Good communication skills (verbal and written)Ability to write effective responses to customer needsTime managementGood listening skillsAbility to learn the application and apply those learnings to solving customer issuesPreferred Qualifications: (Optional)Customer support experienceTechnical skillsEligible employees may receive:Medical, dental, and vision insurance401(k) with company matchPaid time off and holidaysCompensation is based on experience, skills, and location and represents a good faith estimate in accordance with applicable laws.Work Environment & Physical Requirements:Ability to commute to our Milwaukee office, Monday through Friday.Ability to remain in a stationary position (sitting or standing) for extended periodsAbility to operate a computer and standard office equipment (e.g., keyboard, mouse, headset)Ability to view and interpret information on a computer screen for extended periodsAbility to communicate effectively via phone, video, and written communicationAbility to participate in virtual meetings with or without reasonable accommodationNote: This job description is intended to outline the general responsibilities and requirements of the role. It is not an exhaustive list of all duties, tasks, or responsibilities that may be required. Responsibilities and priorities may evolve over time, and the company reserves the right to make changes at any time with or without notice.Vehlo is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Vehlo makes hiring decisions based solely on qualifications, merit, and business needs at the time.