Community Services Case Manager

Job Description

Job Description

Position Summary:  As a Community Services Case Manager, you will serve those in need of pregnancy support, rent and utility assistance, Thrive life skills classes, human trafficking victims’ assistance, and/or homeless services support. With your boots on the ground, you will serve clients in need by offering them a variety of resources to improve their unique situations. 

Essential Duties/Responsibilities:

• Provide direct case management services to adults and children in various programs within the agency that may include but are not limited to: 
  • Pregnancy and Parenting Services
  • Education Creates Hope and Opportunity (ECHO) Services
  • Resource & Referral Services
  • Thrive Life Skills classes
  • Human Trafficking Case Management
  • Homelessness Case Management
  • Food Pantry
• Visit clients in office, home, or community to take assessments, case plan, advocate, make referrals, perform crisis management, develop client skills and problem solve.

• Assist pregnant and parenting teens to address barriers faced in completing their high school education or high school equivalency program and/or post-secondary program completion.

• Provide direct services to clients in need of financial or material assistance or enroll clients in self-sufficiency programming.
• Facilitate one on one or small group skills training for clients including budget review, financial literacy, banking, job skills development, job search and interviewing practice, school enrollment, FAFSA completion, etc.
• Provide case management services to residents transitioning out of homeless shelters, or seeking shelter.
• Develop and maintain relationships with community service providers to coordinate client services. 
• Promote and represent Catholic Charities’ programs in the community and with clients.
• Attend relevant community service trainings, committee, and service provider meetings.
• Satisfy all case documentation requirements and ensure records are current and accurate.
• Collect program data in preparation of grants and program reports as needed.
• Comply with all grant, funder, and audit requirements of the program.

   Minimum Job Requirements: 

• Bachelor’s degree in social service or related field from an accredited college/university and a minimum of one year work experience in social service setting.
• Working knowledge of community service and public program providers, CORE 40/ HSE requirements, college application & entrance requirements, FAFSA application process, employment skills development, and financial literacy.
• Ability to work independently and effectively to provide services with limited supervision.
• Ability to effectively represent the program in public situations.
• Ability to travel in personal vehicle within the West Region and the Diocese of Fort Wayne South Bend, Inc. as needed.

• Respect for Catholic Social Teaching and compliance with the agency code of ethics.
• Bilingual Spanish preferred.

  Skills:

• Computer literacy in Microsoft Office 365

• Excellent written and oral communication skills

• Cultural competence 

  Conditions of Employment:

• Valid Driver’s License with clean driving record.
• Reliable vehicle with personal vehicle liability insurance coverage 
• Proficient in Internet, word processing, spreadsheet, and e-mail applications (prefer Microsoft Office). 

  Physical Requirements: 

The Americans with Disabilities Act requires that we identify the general aptitudes and physical requirement needs to perform the job listed above. Individuals who have the position must be able to perform all essential job functions unaided or with reasonable accommodation.

• Must have ability to reason and make judgments, to understand and follow oral instruction, to understand and follow written instruction, to guide and/or give instructions, and to make decisions in accordance with established procedures and policies.
• Strength: Must have ability to lift, push/pull, and hold/carry 50 lbs.

Prior to Hire Requirements:

Must be willing to submit to:

• Physical

• Drug and Mantoux screens
• Local and federal criminal background checks

• Child welfare registry screening

Post Hire Requirements:

• Random driving record checks

• Drug testing and/or criminal history and child welfare registry checks

• Comply with agency Mission, code of ethics, Catholic social teaching, and agency policies and procedures, including confidentiality

• Meet all legal, funding source, regulatory, and accreditation standards and requirements

  Disclaimer: 

• This job description in no way implies that the description includes every duty to be performed by the employee in the position. 
• Nothing in this job description restricts the agency’s right to assign or reassign duties and responsibilities to this job at any time.