Patient Registrar

Job Summary:


The Patient Registrar is responsible for registering and pre-registering outpatient and inpatient accounts to facilitate patient access to care. This role involves calculating and collecting patient liabilities such as copayments, coinsurance, and deductibles with accuracy and efficiency. The Patient Registrar provides excellent customer service to patients, guarantors, staff, insurance companies, and physicians while ensuring compliance with HIPAA and patient privacy regulations. Strong computer skills, insurance knowledge, and attention to detail are essential to perform accurate data entry and resolve billing issues in a fast-paced healthcare environment.

Responsibilities:

• Register and pre-register outpatient and inpatient accounts to enable patient access to care.
• Calculate and collect patient liability amounts including copayments, coinsurance, and deductibles accurately.
• Provide excellent customer service to patients, guarantors, staff, insurance companies, and physicians.
• Ensure all registration and billing tasks meet the needs of patients, physicians, and hospital administration.
• Maintain strict adherence to HIPAA and patient privacy regulations.
• Utilize strong computer skills to navigate multiple systems and software such as Word and Excel.
• Apply insurance and billing knowledge to assist with patient accounts and resolve issues.
• Use medical terminology and attention to detail to ensure accurate data entry and communication.
• Multitask and problem-solve in a fast-paced, high-volume healthcare environment.
• Travel to off-site outpatient locations as required.
• Provide bilingual support in Spanish or Mandarin when preferred.
• Maintain strong analytical, organizational, and typing skills (45+ wpm).

Required Skills & Certifications:

• Strong computer proficiency including Microsoft Word and Excel.
• Knowledge of insurance and billing processes.
• Excellent written and verbal communication skills.
• Ability to multitask and problem-solve effectively.
• Understanding of medical terminology.
• Typing speed of 45+ words per minute.
• Compliance with HIPAA and patient privacy regulations.

Preferred Skills & Certifications:

• Bilingual proficiency in Spanish or Mandarin.
• Experience working in a high-volume healthcare registration or billing environment.
• Prior experience with outpatient and inpatient registration processes.

Special Considerations:

• Must maintain strict adherence to HIPAA and patient privacy regulations.
• Ability to travel to off-site outpatient locations as needed.
• Work requires strong customer service focus in a fast-paced environment.

Scheduling:

• Work schedule typically includes regular business hours; specific shifts may vary based on facility needs.
• Shift assignments may require flexibility to accommodate patient volume and off-site travel.