ServiceNow Solutions SME/Automation Solutions

Req ID: RQ215540 Type of Requisition: Regular Clearance Level Must Be Able to Obtain: Top Secret Public Trust/Other Required: None Job Family: Data Science and Data Engineering Skills: ServiceNow Implementation, ServiceNow IT Service Management, ServiceNow ITSM, ServiceNow Now Assist for Creator, ServiceNow Platform Experience: 5+ years of related experience US Citizenship Required: Yes Job Description We are seeking an innovative ServiceNow Developer to join our corporate Alliance team. You will develop and implement cutting‑edge service management solutions across ITSM, CSM, PSDS, HR, Healthcare Service Management platforms, GENAI/NowAssist capabilities for large‑scale government infrastructure. This is a hands‑on role for a developer who thinks beyond standard implementations and delivers breakthrough solutions under tight timelines. ServiceNow Development & Architecture Design and develop advanced ServiceNow configurations across ITSM, ITM, CSM, and CMDB modules Build custom applications and integrations that extend platform capabilities Implement healthcare‑specific workflows including patient service management, health IT operations, and clinical IT support Develop Strategy Management solutions for federal IT modernization roadmaps Create reusable components and platform frameworks to accelerate future implementations CMDB & IT Asset Management Design comprehensive Configuration Management Databases with healthcare‑specific CI relationships Implement IT asset discovery, tracking, and dependency mapping for complex federal environments Build CMDB integration pipelines connecting legacy systems to ServiceNow Establish data governance and CI lifecycle management processes Optimize asset intelligence for compliance reporting (FedRAMP, DoW Impact Levels) Healthcare Service Management Develop healthcare‑specific service catalog items including clinical IT support, EHR operations, and health IT incidents Build workflows supporting HIPAA compliance, security incident response, and change management for healthcare systems Implement SLA management for healthcare SLAs with escalation and reporting Create dashboards and KPIs for healthcare IT operational metrics Performance & Optimization Optimize ServiceNow platform performance at scale (large federal agencies, high transaction volumes) Build efficient JavaScript/GlideScript solutions avoiding common performance pitfalls Implement caching strategies and query optimization for enterprise deployments Conduct platform audits and remediation of technical debt Innovation & Problem‑Solving Think beyond standard implementations, bring creative solutions to complex requirements Evaluate emerging ServiceNow capabilities and propose innovative applications Prototype solutions quickly and iterate based on user feedback Champion best practices and mentor junior developers on advanced techniques Technical Documentation & Knowledge Transfer Create comprehensive technical documentation for custom development Develop runbooks and operational procedures for support teams Conduct knowledge transfer sessions with client teams and federal IT staff Experience & Certifications 5+ years of ServiceNow development experience (certified ServiceNow Developer preferred) Demonstrable expertise in ITSM, IT Modernization, and CMDB modules Deep experience with JavaScript, GlideScript, and ServiceNow APIs Experience with integration platforms (REST/SOAP APIs, middleware solutions) Track record of successful large‑scale ServiceNow implementations Technical Skills Advanced ServiceNow development: custom table extensions, business rules, script includes, client scripts Database design and optimization for enterprise scale Integration architecture and API development SQL proficiency for direct database queries and optimization Understanding of IT operations, service management, and healthcare IT domains Professional Attributes Fast‑moving, results‑oriented mindset—delivers quality solutions quickly Out‑of‑the‑box thinker who challenges standard approaches and proposes innovations to business divisions. Strong problem‑solver who handles ambiguity and complexity Excellent communication skills for cross‑functional federal teams Proactive learner committed to staying current with ServiceNow releases and industry trends Clearance Must be able to obtain and maintain a Top Secret clearance. Due to the need for a Top Secret clearance, US Citizenship required. Location: Hybrid to the Falls Church, VA office would be strongly preferred. Remote candidates must be local to the United States, and be willing to travel 25%–50% for technical conferences and key client/partner meetings. Benefits 401K with company match Comprehensive health and wellness packages Internal mobility team dedicated to helping you own your career Professional growth opportunities including paid education and certifications Cutting‑edge technology you can learn from Rest and recharge with paid vacation and holidays The likely salary range for this position is $129,813 – $172,500. This is not, however, a guarantee of compensation, or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Our benefits package for all US‑based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post‑tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long‑term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans #J-18808-Ljbffr General Dynamics Information Technology