Senior Facility Manager

Job Description Summary The Senior Facilities Manager leads a team of facilities associates in the delivery of service and is responsible for the day-to‑day facility operations and maintenance activities at the assigned location(s). The position ensures client assets are operated and maintained in a cost‑effective, non‑impacted manner while providing a safe, clean, and comfortable work environment. The Senior Facility Manager develops budgets, controls costs, coordinates service provider(s) and staff activities. Leveraging organizational skills, problem solving, and creative thinking, they resolve escalated issues, drive continuous process improvement, and team development in a dynamic environment. The position provides regular performance feedback, development and coaching to direct reports and may also manage other Facility Managers. Extensive interaction with internal and external customers is required to ensure seamless delivery of these services while meeting Jones Lang LaSalle’s goal to provide our clients with the highest level of client service available. Essential Functions Ensure compliance with portfolio wide initiatives, local, state, and federal laws, and governing regulations that pertain to the operating of facilities on behalf of the client as owner. Develop and manage facility operating budgets with the clients’ goals and objectives addressed for the assigned portfolio. Provide monthly/quarterly/annual reporting appropriate for the client, track variances and ensure smooth recovery process within established targets. Achieve cost savings through maximizing utilization of suppliers and preferred vendors/contractors and by identifying additional efficiency opportunities, consistent with client goals. Survey all assigned facilities based on an established grading program including the mechanical equipment, building shell, interior finishes, energy effectiveness, etc. and develop recommendations for improvements. Help to develop and gain approval for the annual capital plan including infrastructure upgrades and building modifications to ensure the building’s future capabilities are maintained. Develop and maintain a high‑performance team utilizing HR top grading and other tools for hiring, talent and succession planning, and development planning. Manage the staffing, development, performance, and outcomes of assigned team reporting to the position. Ensures performance reviews and other HR procedures and duties for line staff are conducted according to policy, i.e., submission of compensation (base salary, bonus, merit increases, promotions) for review and approval. Source local services and goods needed to perform day to day operations through 3rd party suppliers. This includes scope of work definition, negotiations, writing contracts, obtaining necessary vendor set up forms, and reviewing certificates of insurance for compliance. Coordinate discussions with each vendor or supplier regarding goal setting, performance criteria, and performance review. Collaborate with account Sourcing team on national and regional sourcing opportunities to define scope, coordinate supplier walk‑through, and manage national and regional supplier performance at the property level. Ensure client satisfaction with Facility/Property Management by providing a seamless interface into client real estate organization; demonstrate leadership, responsiveness, and creativity in delivering services. Accountable for the accuracy and timely updates to all systems data utilized for the account process, procedures and metrics supporting IFM. Proactively manage all facility services and communication in accordance with account and client standard processes, procedures, and KPIs to ensure superior customer satisfaction and performance levels. Represent client’s real estate organization at the regional level, developing and fostering regional client relationships as appropriate. Assist in the development and implementation of the annual management plan; and achieve key objectives and performance indicators as identified by the Account Manager. Develop and implement innovative programs, processes and projects that aim to reduce short‑ and long‑term operating costs and increase productivity or longevity. Coordinate with building operations for utility, facility, or other shut‑down activity that can affect operations. Effectively manage critical Incidents – zero target for controllable incidents caused by vendors, employees, and missed preventive maintenance work. Required Knowledge, Skills, And Abilities (KSA) Strong interpersonal skills and problem‑solving ability Excellent verbal/written communication and presentation skills Proven record of providing excellent internal and external customer service Knowledge of standard business and accounting practices Advanced computer skills with emphasis on Excel and possess the ability to analyze data Strong organizational, management, and supervisory skills Experience in matrix management organization desirable Knowledge of real estate, telecommunications, furniture, accounting and building systems helpful Demonstrated ability to develop successful relationships with and influence customers, both internal and external. Working knowledge of HVAC, electrical, mechanical, building automation systems across a variety of building types including commercial offices and datacenters Working Environment The job is performed in a campus environment in office, mechanical, and production areas. The facilities group is comprised of 5 members including exempt and non‑exempt positions. This position requires extensive contact with internal and external customers to effectively perform the job. Minimum Required Education Bachelor’s degree or equivalent work experience in Facilities Management with management/technical emphasis Areas of Responsibility Maintenance Trades, Mobile Equipment Trades, General Housekeeping Personnel General and Medical Waste Disposal Medical Facility & First Aid Spill Response Cardboard and Pallet Recycling Understanding of Mechanical Systems HVAC/R (Heating, Ventilating, Air conditioning and Refrigeration) Building Exhaust Systems Preventative Maintenance (Scheduled maintenance to prevent breakdown) Elevator Maintenance Backflow Preventers Natural Gas, Water, Sewer, and Electric Utility Meter Verification Understanding of Power Emergency power systems Uninterruptible power supply (UPS) systems Standby generators Understanding of Building Systems Building Automation Systems Building Monitoring systems Data Centers Security and Locks Building Utility & Piping Systems Energy Conservation Understanding of Life/Safety Systems Fire Sprinkler systems Smoke/fire detection systems Fire Extinguishers Signage Evacuation Plans Understanding of Environmental Health & Safety Waste Removal OSHA, State, and Local Regulatory Compliance HAZMAT (Hazardous Material) Compliance Commodity Resource Management Environmental Compliance Initiatives ISO Compliance Environmental Emergency Response Fleet Management Perform Mobile Equipment Scheduled Preventative Maintenance Perform Non‑scheduled Repairs Retain All Maintenance & Repair Documentation Provide and Maintain Spare & Replacement Parts Inventories Ensure and Monitor Equipment Uptime Provide Emergency Repair Services Inventory Control – Client Lease / Purchase Decision Measurables & Objectives: Safety Related Objectives Ensure 100% Employee Safety Training Compliance Perform Timely Safety Incident Reporting and Monitoring Maintain “0” Recordable and Lost Work Day Case Injuries Maintain 100% Overall Program – Safety PM Completion Maintain 100% Overall Program – Safety Repair Completion Utilize Pre‑Task Planning Methods Personnel Management Coordinate Employee PTO/Vacation Scheduling and Coverage Maintain Employee Training Schedules & Records #J-18808-Ljbffr