Information Technology Service Desk

An employer is looking for a Helpdesk Technician to sit hybrid in Philly, PA to support of a large government healthcare contract. The candidate will be joining a team of about 40 individuals supporting a user base of about 7,500 government employees. While onsite, they will also provide white glove support to government employees. The successful candidate will have experience refreshing and deploying new equipment including desktops, laptops, headsets, monitors etc. Major responsibilities will also include troubleshooting hardware and software issues such as connectivity and imaging issues in a Windows environment.

Compensation: $18/hr to $21/hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Must Haves:

• Must have an Active Public Trust or higher

• Bachelors Degree with 2+ years of experience or 4 years without a degree

• Moderate to advanced troubleshooting skills – working with hardware and software issues

• Experience utilizing ServiceNow as a ticketing system

• Experience imaging laptops

• Experience providing both in person and over the phone support

• Experience providing support for cell phones

• Experience offering white glove service to VIPs

Plusses:

• Entry level IT certification (A+, Net+, Sec+, etc. )

Day to Day:

An employer is looking for a Helpdesk Technician to sit hybrid in Philly, PA to support of a large government healthcare contract. The candidate will be joining a team of about 40 individuals supporting a user base of about 7,500 government employees. While onsite, they will also provide white glove support to government employees. The successful candidate will have experience refreshing and deploying new equipment including desktops, laptops, headsets, monitors etc. Major responsibilities will also include troubleshooting hardware and software issues such as connectivity and imaging issues in a Windows environment.