IT Director (Retail Technologies)

IT Director (Retail Technology) Direct Hire Dallas, TX

BASE + BONUS

Responsibilities Own technology supporting retail store operations, including Point of Sale (POS), payment terminals, back-office systems, inventory management, receiving, fulfillment, and store productivity solutions. Develop technology roadmaps that improve store associate efficiency and enhance the customer experience. Lead new store technology deployments, hardware refresh initiatives, and retail technology modernization efforts. Provide leadership for warehouse management systems and related technologies supporting distribution center operations, including inventory control, receiving, replenishment, picking, packing, shipping, returns, and cycle counting. Partner with Supply Chain, Distribution Center leadership, Store Operations, eCommerce, and Finance teams to align warehouse technology capabilities with operational goals, fulfillment requirements, and business growth. Oversee integrations between warehouse management systems, Microsoft Dynamics 365 Finance & Operations, eCommerce platforms, order management systems, parcel carriers, inventory systems, and reporting platforms. Drive technology initiatives that improve inventory accuracy, fulfillment speed, labor efficiency, shipment visibility, exception management, and overall distribution center performance. Partner with eCommerce and Marketing teams to support seamless omnichannel customer journeys. Oversee integrations between eCommerce platforms, order management systems, loyalty solutions, customer engagement platforms, and enterprise applications. Drive initiatives that improve customer acquisition, retention, loyalty, and digital engagement. Lead payment technology strategy, including card processing, payment terminals, digital wallets, Buy Now Pay Later solutions, gift card platforms, and payment security. Lead fraud prevention and payment security initiatives, partnering with Finance, Loss Prevention, and third-party providers to identify emerging risks, implement controls, reduce fraud exposure, and protect company assets and customer transactions across all sales channels. Partner with Finance to optimize payment processing costs and improve customer payment experiences. Provide leadership for enterprise business applications supporting Retail, Supply Chain, Distribution, Finance, Customer Service, and Corporate Operations. Establish application governance standards, release management processes, and technology roadmaps. Oversee application delivery, operational support, system enhancements, and technology lifecycle management. Manage relationships with strategic technology vendors, implementation partners, and managed service providers. Establish service-level expectations and accountability measures to ensure high-quality technology support and delivery. Evaluate vendor capabilities, contracts, support models, performance, and technology roadmaps. Partner with Information Security, Internal Audit, and Finance teams to ensure compliance with SOX, PCI, and internal control requirements. Oversee user access governance, segregation of duties reviews, change management processes, and application security controls. Support risk management, audit readiness, and technology control initiatives across the enterprise. Lead continuous improvement initiatives focused on process automation, data quality, system performance, and operational efficiency. Drive data governance initiatives that improve reporting accuracy, business insights, and decision-making capabilities. Requirements Bachelor's degree in Information Technology, Computer Science, Business, or a related field. 10+ years of experience in IT, with at least 5 years in a leadership role. Demonstrated experience leading technology strategy, application delivery, and operational support within a retail, distribution, logistics, or omnichannel environment. Experience managing complex system integrations between enterprise applications, eCommerce platforms, third-party service providers, payment processors, logistics providers, and customer engagement solutions. Proven success leading digital transformation initiatives, business process optimization efforts, and large-scale technology implementations. Experience developing and executing technology roadmaps aligned with business objectives and organizational growth strategies. Strong understanding of retail operations, inventory management, supply chain processes, customer experience technologies, and omnichannel commerce. Experience managing technology vendors, managed service providers, implementation partners, and strategic technology relationships. Knowledge of IT governance, security controls, compliance requirements, disaster recovery planning, and risk management best practices. Proven ability to lead cross-functional teams, manage competing priorities, and deliver complex projects on time and within budget. Strong analytical, problem-solving, and decision-making skills with a focus on continuous improvement and operational excellence. Strong understanding of retail POS architecture, store systems, payment terminals, receipt printers, scanners, cash drawers, mobile devices, back-office systems, and store network dependencies. Experience with payment technologies, including payment gateways, processors, card-present and card-not-present transactions, tokenization, digital wallets, gift cards, fraud tools, chargebacks, reconciliation, and PCI compliance. Experience with system integration methods, including APIs, middleware, EDI, batch processing, file-based integrations, event-driven integrations, web services, and third-party connectors. Familiarity with Microsoft Azure, cloud-hosted applications, identity management, monitoring, application environments, and cloud integration concepts. Experience with SQL, relational databases, reporting tools, data validation, data mapping, and troubleshooting data issues across enterprise applications. Knowledge of application lifecycle management, including requirements gathering, solution design, configuration, development coordination, testing, deployment, release management, and support transition. Familiarity with IT service management tools and practices, including incident management, problem management, change management, request management, knowledge management, and service-level reporting. Experience with project management and delivery tools such as Jira, Azure DevOps, Microsoft Project, Smartsheet, ServiceNow, or similar platforms. Ability to troubleshoot complex business and technical issues across applications, integrations, data flows, vendors, infrastructure, and operational processes. Strong understanding of security and access controls, including role-based access, segregation of duties, audit logging, privileged access, and application security governance. Familiarity with retail analytics, reporting, master data, inventory data, sales data, customer data, and operational dashboards. Ability to evaluate technical designs, vendor proposals, architecture decisions, support models, and technology roadmaps. Expertise in Microsoft Dynamics 365 Finance & Operations, particularly Commerce and Supply Chain Management modules. Experience with Microsoft Dynamics 365 Customer Engagement (CE), including Sales Professional and Contact Center. Knowledge of project management, service management, and software delivery methodologies, including Agile, Waterfall, ITIL, and change management best practices. Experience using industry-standard project management, service management, and software delivery tools. Experience leading technology initiatives within multi-location retail, distribution, or omnichannel environments. Estimated Min Rate: $136500.00 Estimated Max Rate: $195000.00 What's In It for You? Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week) Health Savings Account (HSA) (for employees working 20+ hours per week) Life & Disability Insurance (for employees working 20+ hours per week) MetLife Voluntary Benefits Employee Assistance Program (EAP) 401K Retirement Savings Plan Direct Deposit & weekly epayroll Referral Bonus Programs Certification and training opportunities Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply. Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. 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