Team Leader

Team Leader at Chick-fil-A Trailhead

A Team Leader at Chick-fil-A Trailhead is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant's heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. The Team Leader is a strategic leadership role tied to managing a day part (AM/PM) and area (FOH/BOH) and may be asked to be a key holder. In this role, you will help design and implement systems to achieve the goals for the area and daypart you are assigned. In your operations hours, you will be asked to lead shifts or assigned to cover a position and a half and help lead that area. Team Leaders lead by example and set the tone that others will follow, ensuring all guests receive signature Chick-fil-A service and food.

Position Type: Full-time: Typically 5 days and 35+ hours/week; schedule may vary based on business needs.

Our Benefits Include:

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Competitive pay
• Paid time off (Role and tenure dependent)
• 401k with employer match
• Meal allowance
• Uniform allowance
• Referral program
• Virtual Healthcare plan through Direct to Care for all employees and their households
• Company benefit eligibility for employees scheduled 30+ hours/week
• Emergency Assistance Fund through the Together Fund
• Life Insurance for all team members
• Employee Assistance Program (EAP for legal, financial and mental health support)
• Best in class development to help you reach your professional goals
• Scholarship opportunities
• Corporate discounts through PerkSpot
• Opportunities to travel as a grand opening trainer (role and tenure dependent)

Job Responsibilities:

• See and shape the future of the team and the business, multitasking efficiently to identify opportunities for growth while maintaining high standards of service
• Engage and develop others leading with a servant-hearted approach and working collaboratively as a dependable, adaptable team member
• Reinvent constantly, offering solutions oriented suggestions and inputs for continuous improvement for your area of responsibility
• Value results and relationships, communicating clearly and professionally with guests and team members and executing your area with excellence
• Embody the values modeling a safety-first mindset, a people-focused heart and a spirit of fun!

Qualifications and Requirements:

• Eligible to work in the United States
• Minimum 18 years old
• Friday and Saturday availability
• Open or Close availability at least 4 days a week
• Ability to attend periodic leadership meetings on Sundays
• Demonstrated leadership experience
• Maintain a reliable source of transportation
• Consistent, reliable, and punctual
• Cheerful, positive attitude and customer-service oriented
• Strong interpersonal skills and attention to detail
• Strong written and verbal communication skills
• Ability to multi-task and work independently or in a team environment
• Ability to open and/or close, potentially serving as a key holder
• Ability to stand and remain active on your feet for the duration of your shift
• Willingness to work a flexible schedule, including evenings and weekends, as needed
• Willingness to be outside in weather ranging from 30-100 degrees
• Ability to lift and carry 50 lbs on a regular basis
• Reasonable accommodations available in accordance with ADA guidelines

Most Chick-fil-A Restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own content and policies. Chick-fil-A Trailhead is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.

Work Schedule

• 8 hour shift
• 10 hour shift
• Weekend availability
• Day shift
• Night shift