Order Management Analyst

Job Description

Job Description

Job Title: Order Management Analyst

Job Description

The Order Management Analyst processes and manages customer purchase orders from receipt through fulfillment, ensuring accurate data entry in BAAN and related systems, resolving order discrepancies, and maintaining high-quality customer service. This role works closely with Sales, Purchasing, suppliers, and internal teams to ensure timely acknowledgements, updates, and documentation while supporting continuous improvement of order management processes.

Responsibilities

• Prepare, track, enter, and process incoming customer purchase orders in BAAN for both manual and EDI transactions.
• Produce sales order acknowledgements for customers and corresponding purchase orders to suppliers within 24 hours of receiving customer purchase orders.
• Prepare clear correspondence to customers, Sales, and Purchasing to resolve internal and external order discrepancies and retain discrepancy approvals for audits of customer contracts.
• Complete requested order amendments for cost changes, customer sell price updates, supplier changes, part number changes, address changes, quantity changes, or other required updates within 24 hours of receipt.
• Enter new customer delivery addresses in BAAN and request new GSDB codes as needed, verifying that GSDB setup matches the customer purchase order and BAAN records.
• Coordinate and process billable and sample depot part orders into BAAN and the DOW Depot System.
• Monitor order discrepancies using tracking tools such as Pending Outlook folders and various BAAN reports, and take appropriate follow-up actions.
• Enter production order supplier releases into the Common Material Management System (CMMS).
• Add and update customer routing details, broker information, customer part numbers, and contact information in BAAN to maintain accurate and reliable records.
• Peer review fields in BAAN using the designated peer-review session to ensure data accuracy and consistency.
• Create and maintain signal codes, item groups, statistics codes, template parts, and expense parts in the relevant systems.
• Prepare correspondence to Sales and Purchasing to help resolve item discrepancies and ensure alignment across stakeholders.
• Produce Mod Center orders from spreadsheets for generation of sales orders and purchase orders in BAAN.
• Establish and refine work procedures and standards to improve the efficiency and effectiveness of assigned operations.
• Ensure compliance with corporate standards, review daily work of peers, and contribute to meeting monthly performance objectives.
• Document and maintain step-by-step instructions for internal processes and procedures to support consistency and training.
• Store all files electronically in a structured and systemized format to comply with ISO retention and document management requirements.

Essential Skills

• At least 2 years of experience as a Purchase Order Analyst or in a closely related order management role.
• Hands-on experience using BAAN for order entry and order management activities.
• Experience using a Common Material Management System (CMMS) or similar tools.
• Strong proficiency with spreadsheets and Microsoft Excel for tracking, reporting, and data analysis.
• Proficiency with Microsoft Office applications for documentation, communication, and reporting.
• Demonstrated experience in order management and order entry processes.
• Experience working with purchase orders, including entry, amendments, and contract-related documentation.
• Strong customer service skills with the ability to support internal and external stakeholders.
• Effective written and verbal communication skills for preparing correspondence and resolving discrepancies.
• Strong problem-solving and analytical skills to identify issues and implement practical solutions.
• Solid interpersonal skills to collaborate with Sales, Purchasing, suppliers, and internal teams.
• High level of computer efficiency and comfort working in multiple systems and tools.
• Ability to be coachable, receptive to feedback, and committed to continuous improvement.

Additional Skills & Qualifications

• Experience with contract management or working with customer contract audits is beneficial.
• Familiarity with reporting tools and generating operational reports is an advantage.
• Experience working with depot or Mod Center orders is helpful.
• Background in environments that adhere to ISO standards and document retention requirements is a plus.
• Ability to establish and refine work procedures and standards to improve operational efficiency.
• Experience in peer review processes to maintain data integrity in enterprise systems.
• Strong organizational skills with attention to detail for managing multiple orders and documentation.

This is a Contract position based out of Dearborn, MI.

The pay range for this position is $20.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Dearborn,MI.

This position is anticipated to close on Jun 19, 2026.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on ziprecruiter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.