Technical Support Specialist
On Cue Hire
Job Description
Technical Support Specialist
\nLocation: Boca Raton, FL (Fully Onsite)
\nEmployment Type: Contract-to-Hire
\nSchedule: Monday-Friday, 8:30 AM-5:30 PM
\n \nOn Cue Hire is seeking an experienced Technical Support Specialist for a fully onsite, contract-to-hire opportunity in Boca Raton, FL. This role will provide hands-on technical support across macOS and Windows environments, supporting end users and day-to-day IT operations.
\n \nResponsibilities
\n- \n
- Provide Tier 2/3 support for hardware, software, operating system, and connectivity issues. \n
- Configure, deploy, and troubleshoot macOS and Windows devices. \n
- Administer and support Active Directory, Microsoft Entra ID (Azure AD), user accounts, permissions, and authentication. \n
- Support Microsoft 365 applications and collaboration tools. \n
- Install, maintain, upgrade, and troubleshoot computers, peripherals, and related IT equipment. \n
- Resolve and document service requests in a timely manner. \n
- Support IT security practices, system upgrades, and technology rollouts. \n
Qualifications
\n- \n
- 5+ years of IT support, help desk, service desk, or desktop support experience. \n
- Strong macOS troubleshooting, configuration, and deployment experience. \n
- Hands-on experience with Active Directory and Microsoft Entra ID (Azure AD). \n
- Experience supporting Windows, Microsoft 365, and mixed-platform environments. \n
- Strong troubleshooting, communication, and customer service skills. \n
- Ability to work fully onsite in Boca Raton, Monday-Friday. \n
Vacancy posted 20 days ago
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