Informatics Technical Support Specialist

Informatics Technical Support Specialist

This individual is responsible for supporting Client Server Installations of Chromatography Data Systems (CDS) and other related Lab Solutions products applicable to Client Server installations within an assigned geographical region. This includes but is not limited to, conducting demonstrations, installations, and troubleshooting of the assigned software and hardware products. This role will support regional employees and customers regarding client server installations controlling client and other third party hardware. This position is expected to be the regions network design specialist focused on implementation of the Client Server platforms and relevant computer hardware. This role will perform other related tasks from time to time as assigned. Significant travel and direct contact with accounts / industry market segments is required.

This position's primary focus is to be the regional expert for Client Server installations of data processing software; which includes strong knowledge of various operating systems and network design. Must be able to bridge the gap between network traffic analysis and analytical CDS systems in particular.

To perform application work to effectively position the data processing products.

Qualifications

The specialist must be proficient at operating independently and with a team environment. Strong software, hardware and networking skills are required. Ideal technical specialist will have strong communication and presentation skills. The specialist must have a Bachelor's degree in either Science or Computer Science with at least 5 years of related work experience and a history of good organizational, communication and follow up skills. This position requires the ability to troubleshoot and solve complex software, hardware, and networking problems in a methodical, efficient manner.