Senior Client Support Analyst
SpiderRock Platform Services, LLC
We are searching for a polished and experienced Senior Client Support Analyst ready to join our service-centric Client Support team catering to our large institution clients that utilize our low latency proprietary trading platform. If you are a self-starter, love to problem solve, thrive and contribute to a growing team, then you have come to the right place. The Client Support Analyst is a full-time exempt position reporting to our Head of Desk Support.
WHAT YOU WILL DO- Provide level 1 and 2 trade, system and integration support at the direction of the client support manager. Such responsibilities include, but are not limited to:
- First-level and second-level telephone, chat and email support to clients using either GUI-based or automated remote trading applications
- Trade support and application-level troubleshooting of orders generated by SpiderRock's proprietary algorithms
- Troubleshoot system and client connectivity issues
- Investigate order routing issues between SpiderRock and multiple execution brokers
- Perform QA of internal trading tools, algorithms and risk applications and document as needed
- Assist in client-onboarding and account creation
- Work closely with our Enterprise Operations, Sales/Business Development and Development teams
- Train new support analysts and lead support team efforts
- Bachelor's degree or equivalent experience
- Concentrations on Finance, Economics, Mathematics or Computer Science are preferred
- FIX protocol experience is recommended
- Experience using SQL, Python, C#, and understanding US Equities and Derivatives (Indexes and Options), Futures
- Required to obtain the SIE, Series 3, Series 7 and Series 63 licenses within 6 months of employment, a huge plus if you already have these licenses
- Ability to resolve issues in a timely manner
- Professional, motivated attitude
- Strong interpersonal skills and communication
- Manage multiple issues in a fast pace, high pressured technology environment
- Independent self-starter and a keen attention to detail
- Enjoys working in a fast paced, collaborative environment
- Available to work in onsite at our downtown Chicago state of the art office
- Local to Chicagoland area only or willing to relocate to Chicago
- Highly competitive pay, benefits and bonus structure
- Health insurance (medical, dental, vision)
- Voluntary ancillary plans (Life & AD&D, Short-Term Disability, Long-Term Disability, Critical Accident and Critical Illness)
- Discounted pet insurance
- Progressive time off benefits (unlimited PTO, maternity leave, paternal leave)
- Wellness programs
- Zen Den for meditation, naps, nursing, or just to decompress
- Work with high-caliber and innovative professionals
- Access to unlimited snacks and beverages in our lounge area
- Monthly, Quarterly, and Semi-Annual company sponsored events
- 401K Safe Harbor Plan and Match
- Onsite gym membership
- Divvy bike access
- A fun and collaborative environment
SpiderRock is an Equal Opportunity Employer
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Senior Client Support Analyst in Chicago, IL vacancy
$70k - $125k
...access and infrastructure services to clients in the energy, commodities and... ...Purpose of Role Marex is seeking a Trade Support Team Lead who will be a Senior member of the team who supports the... .... A Trading Systems Support Analyst is the hands‑on and first connection...SeniorImmediate startMonday to FridayShift workAfternoon shiftRex Technologies GmbH
Chicago, IL2 days ago- Sikich LLC is hiring a Tax Principal based in Chicago, IL. The principal will manage key client relationships, lead engagements, and deliver strategic tax solutions. A BA/BS degree and a CPA certification are essential, along with ten years of experience in professional...SeniorFlexible hours
$34.32k - $90k
...POSITION SUMMARY Registered Client Relationship Analysts provide exceptional service to our clients and support Financial Advisor(s) (FAs)/ Private Wealth Advisor(s) (PWAs)/ teams on a daily basis. Through regular interactions with clients, individuals in this role build...SuggestedTemporary workWork at officeLocal areaPowerToFly
Chicago, IL3 days ago$144k - $216k
...focus on high-impact projects, meeting our clients where they uncover business needs and... ...transformative outcomes.Slalom is actively seeking a Senior Principal Client Partner in Chicago to... ...note, this recipient is not able to support recruitment inquiries beyond this purpose...SeniorTemporary workLocal area- Interactive Brokers is seeking a Level 1 API Support Analyst to be the first contact for clients using IBKR API products. You will handle inquiries via phone, chat, and tickets, guiding users through basic API integration and directing them to documentation. You will triage...Suggested
- ...Overview: Data Client Support Analyst Chicago - Onsite About The Role: As our Data Client Support Analyst, you'll provide front-line and advanced support for our datasets, analytics, real-time market data, and MLink API. Collaborates with Product, Data...
Chicago Financial Search
Chicago, IL5 days ago - ...Senior Help Desk Technician II Employment Type: Full Time CGS seeks a Senior Help... ...requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of... ...customized solutions that fit our client's specific needs. We are committed to solving...SeniorFull timeFor contractorsWork at officeRemote workFlexible hours
Contact Government Services LLC
Chicago, IL2 days ago - Inspira Financial Trust, LLC is seeking a Senior Technical Business Analyst, Production Support to triage defects, troubleshoot complex issues, and coordinate with product, QA, and development teams for timely resolutions. The role emphasizes strong technical acumen, excellent...Senior
- Baker Tilly US is seeking a Senior Manager to join our CFO Accounting Advisory practice. You will oversee engagements, interact with client executives, and drive successful delivery while mentoring teams. We value strong leadership, finance expertise, and the ability to...Senior
- Distinct | North America seeks an Audit Senior for a hands-on, client-facing role based in Oak Brook, IL. You’ll work with a close-knit team of fewer than 50 staff on diverse audits across nonprofits, manufacturing, and tech, touching every part of engagements with mentorship...Senior
$70k
...documentation consistent with CBRE Sourcing Playbook and applicable client requirements. Essential Duties And Responsibilities Evaluates... ..., and maintenance issues. Coordinates advanced contractual support for special facility maintenance and repair projects. Other...SeniorContract workTemporary workWork at office- 84.51° in Chicago is seeking a Senior Client Success Manager to drive retention and growth for a portfolio across Media, Incentives, and Insights. You will lead a small team, coach associates, and cultivate senior relationships with Kroger stakeholders to address business...Senior
- As a Senior Specialist - Technical Sales, you will be in a customer facing role, handling... ...levels. You will provide pre- and post-sales support and expertise in a specified product... ...the products. Responsibilities: Calls on client, management and representatives, to convince...SeniorImmediate startWorldwideShift work
- ...of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping... ..., communities thrive, and people prosper. As a Senior Client Manager in Employee Benefits, you’ll play a...SeniorLocal area
$65k - $100k
Landor is looking for a Senior Client Manager to join our Chicago studio. Could this be you?We are Landor, part of WPP.World-leading brand experts, underpinned by the most expansive strategic & creative capabilities in our category.We make brands more valuable and less...SeniorWork at officeLocal area$175k - $210k
...innovative solutions in health and benefits. In this role, you will be accountable for creating and executing strategies to acquire new clients and enhance relationships with existing ones. We prefer candidates with over 5 years in business development within benefits...Senior- 77 consultants is seeking a Senior Manager in Tax to oversee complex tax engagements for diverse clients. This leadership position emphasizes proactive planning, client relationship management, and mentoring junior staff while ensuring high standards in tax advisory services...Senior
- Publicis Health Media in Chicago is seeking a Senior Vice President, Client Lead to own the relationship with a major client portfolio. You will set the strategic vision, lead cross-functional teams, and deliver integrated media solutions that drive measurable business...Senior
- EnergyHub is seeking a Senior Client Success Manager to drive end-to-end client relationships across utilities and OEM partners. You will launch programs, maintain health, and collaborate with sales, product, engineering and marketing to optimize outcomes. You’ll lead strategic...Senior
$60.8k - $84k
...lead. And when brands lead, advantage follows. Go deeper. Be found. Overview The Senior Associate, Technical SEO is responsible for supporting the technical health and optimization of client websites by identifying opportunities to improve organic search performance....SeniorTemporary workFreelanceFlexible hours- PHM, the leading health media agency in the US, seeks a Senior Vice President, Client Lead to steer high-impact client relationships and translate business goals into integrated media strategies. Reporting to the EVP, Group Client Lead, you’ll guide cross-functional teams...Senior
- PHM, a leading health media agency in the US, seeks a Senior Vice President, Client Lead to guide the relationship, strategic direction, and business performance for a major client portfolio. Reporting to the EVP, Group Client Lead, this role requires deep media expertise...Senior
- PHM, the leading health media agency in the US, seeks a Senior Vice President, Client Lead to guide strategic direction and drive growth for top client portfolios. You will lead cross-functional teams, shape media strategy, and strengthen senior client relationships across...Senior
- Our client, a leading Illinois public accounting firm in the Chicago area, is seeking a Senior Tax Associate to join the growing Tax team. You will work closely with tax managers... ...to deliver comprehensive tax services and support engagements. The role offers exposure to a...Senior
- ...partnering with an established public accounting firm to add a Senior Tax Accountant to its growing team in Oak Brook, IL. The role offers... ...across individual, business and fiduciary tax work with direct client interaction and mentorship opportunities. The successful...Senior
$120k - $145k
Huron helps its clients drive growth, enhance performance and sustain leadership in the markets... ..., MEDITECH, Epic, and other platforms to support reporting and analytics. Write and... ...future. #LI-REMOTE #LI-CL1 Position Level Senior Associate Country United States of America...SeniorLocal areaImmediate startRemote work- ...professional to deliver personalized investment solutions and cross-check plans for accuracy. The ideal candidate will work with an existing client base to promote strategic financial planning and long‑term goals. You will collaborate with investment professionals, prepare...Senior
- Link Creative in Chicago, IL is seeking a proactive Client Success Manager to lead the Account Management team and oversee client delivery at scale. You will guide strategic client conversations, mentor Account Managers, and ensure workflows align with client objectives...Senior
- AllianceBernstein L.P. seeks a senior client-facing Advisor to lead the Insurance General Account sales and client servicing in North America. You will manage and expand existing GA clients, win new business with insurers, and coordinate with Investment, Distribution, and...Senior
- Mercer, a Marsh business, is seeking a Senior Investment Consultant to advise institutional clients on investment objectives, asset allocation, and manager selection. You will present market updates to committees, develop portfolio recommendations for large client bases...Senior
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Senior Client Support Analyst. Be the first to apply!
Related searches
- mri tech aide Chicago, IL
- salesforce technical analyst Chicago, IL
- service desk assistant Chicago, IL
- end user support technician Chicago, IL
- operations support technician Chicago, IL
- help desk technical support Chicago, IL
- technical assistant Chicago, IL
- support analyst Chicago, IL
- technical associate Chicago, IL
- life support technician Chicago, IL