Senior Support Analyst

Diversified. Resilient. Dynamic. Marex is a global financial services platform, providing essential liquidity, market access and infrastructure services to clients in the energy, commodities and financial markets. The Group provides comprehensive breadth and depth of coverage across four core services: Market Making, Clearing, Hedging and Investment Solutions and Agency and Execution. It has a major franchise in many major metals, energy and agricultural products, executing around 50 million trades and clearing 205 million contracts in 2022. The Group provides access to the world’s major commodity markets, covering a broad range of clients that include some of the largest commodity producers, consumers and traders, banks, hedge funds and asset managers. With more than 35 offices around the globe, and over 2,300 dedicated people enabling access to exchanges and technology-powered services. For more information visit Purpose of Role Marex is seeking a Trade Support Team Lead who will be a Senior member of the team who supports the Trade Support Supervisor in managing the Chicago desk whose responsibilities include providing 1st/2nd level support to all Front Office, real-time trading and market data systems. This role is responsible for managing user and account setups, change/addition/deletion requests, Portfolio setups, market data reporting, exchange connections, exchange access setups, assisting in audit reporting, trouble shooting and anything additional that may arise and is required. A Trading Systems Support Analyst is the hands‑on and first connection between clients, brokers, and Marex for all trading needs. Responsibilities Support the Trade Support Supervisor of the Chicago Trade Support Desk, providing first- and second-line support for all global trading platforms to both Marex’s internal and external client base. Handle user and account administration to include limits adjustments upon Risk team approval. Help with system outage management for client trades. Liaise between technology department and other business groups to communicate changes. Assist with ongoing review of manual processes, including reporting to identify improvements and automation opportunities, etc. Must be comfortable with shift coverage generally between 7:00am and 5:30pm (to cover 8.5 hours) Monday through Friday; with occasional needs to evening, weekend, and holiday coverage. All employees are expected to understand and comply with any Sarbanes Oxley operational requirements relevant to their role. Ensuring compliance with the company’s regulatory requirements under the SEC, FINRA, NFA, CFTC and other applicable exchanges. Adhere to the operational risk framework for your role ensuring that all regulatory or company determined parameters are complied with. Role model for demonstrating highest level standards of integrity and conduct and reflecting Company Values. Carrying out regulatory activities under the Marex Financial and MSIL trading books. Liaising with clients in US; clients include banks, hedge funds, market makers, fund managers, institutional, trading houses and other trading boutiques. At all times complying with Marex’s Code of Conduct: To ensure that you are fully aware of and adhere to internal policies that relate to you, your role, or any other activities for which you have any level of responsibility. To report any breaches of policy to Compliance and/or your supervisor as required To elevate risk events immediately. To provide input to risk management processes, as required. Competencies Dynamic work ethic. Ability to adapt to changing electronic trading environment. Proactively learn new technologies and adapt to new technologies, platforms, or requirements. Proactive and willingness to pick up issues. Calm demeanor. Excellent verbal and written communication skills. A collaborative team player, that is approachable, self-efficient and influences a positive work environment. Demonstrates curiosity. Excels at building relationships, networking and influencing others. Resilient in a challenging, fast‑paced environment. Skills and Experience At least two (2) years’ experience working with front end systems and admin tools including Fidessa, TT, Stellar, CQG, WebIce, CME Direct and various other ISVs. At least two (2) years’ experience dealing with Global exchanges such as ICE, CME, Eurex, etc. At least one (1) year’s experience in Exchange connectivity for global derivatives, commodity, cash, and equity markets. Excellent working knowledge of database queries and excel for Compliance audits and management reporting. Minimum of one year’s experience of client onboarding for both Fix and bespoke API protocols. Working knowledge of FIX Messaging Protocol with a minimum of six (6) months hands on experience. Salary Range $70,000 to $125,000 per year and eligible for discretionary bonus. Company Values Respect – Clients are at the heart of our business, with superior execution and superb client service the foundation of the firm. We respect our clients and always treat them fairly. Integrity – Doing business the right way is the only way. We hold ourselves to a high ethical standard in everything we do – our clients expect this and we demand it of ourselves. Collaborative – We work in teams – open and direct communication and the willingness to work hard and collaboratively are the basis for effective teamwork. Working well with others is necessary for us to succeed at what we do. Developing our People – Our people are the basis of our competitive advantage. We look to “grow our own” and make Marex the place ambitious, hardworking, talented people choose to build their careers. Adaptable and Nimble – Our size and flexibility is an advantage. We are big enough to support our client’s various needs, and adaptable and nimble enough to respond quickly to changing conditions or requirements. A non-bureaucratic, but well controlled environment fosters initiative as well as employee satisfaction. Marex is fully committed to the elimination of unlawful or unfair discrimination and values the differences that a diverse workforce brings to the company. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by the law. #J-18808-Ljbffr