Specialist Systems Application (SAP Functional Analyst)

Röchling Medical

Provide support to end users by addressing problems, new challenges, and assisting with the implementation of new processes, including creating documentation for reference.
Assist the Application team in resolving complex technical issues and supporting SAP testing when necessary.
As a Specialist in System Applications, we offer training, guidance, and collaboration with SAP Key Users, if applicable.
Work closely with SAP Module Managers on a global scale to ensure alignment and efficiency.
Ensure timely resolution of tickets (Incidents and Change Requests) in accordance with SLA, escalating issues when appropriate.
Review ticket categorization and make any necessary adjustments for accuracy.
Develop knowledge articles to empower end users with self-service solutions.
Continuously enhance technical skills and knowledge by collaborating with Senior Application Specialists and seeking external training opportunities when needed.
Provide training to Key Users to ensure effective system usage.
Review, assess, and approve documentation created by Key Users for accuracy and clarity.
Prepare and share comprehensive documentation for Key Users and colleagues, ensuring it is accessible to the Application.

Vacancy posted 2 days ago

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