College Success Coach

STUDENT SUPPORT SPECIALIST

Ross Education Holdings, Inc.

Niles, OH - Campus based position

Schedule: Monday-Friday (3) days 8-5 and (2) afternoons 11-8

Do you have customer services experience, mad people skills, and a desire to learn and grow while helping others?

Ross is a growing nonprofit school dedicated to helping all students reach their highest aspirations.

With 40+ campuses across multiple states, we offer certification and degree programs in Nursing, Medical Assisting, Dental Assisting, and more. Our supportive culture and environment empower Ross students and staff to deliver exceptional care to others.

Ross is more than a place to work - we're a community built on shared values. As part of our team, you'll be asked to embody and uphold the Core Values that guide everything we do:

Be Humble, Be Kind, Be a Good Steward, Embrace Accountability, Lead Responsibly and Deliver an Exceptional Student

If these principles resonate with you and you're looking to contribute to a purpose-driven team, we'd love to meet you.

Come find your "WHY" at Ross!

Real humans will read your resume.

The Student Success Advisor (SSA) works under the direction of the Student Success Director (SSD) and in collaboration with the Ross College, Sylvania VP of Online Operations. The SSA is responsible for meeting the needs of our hybrid students, and providing the support necessary for the hybrid students to succeed at Ross. It Is expected the SSA will follow all compliance requirements and maintain excellent documentation to meet ABHES, Federal, State and internal standards.

Success in this role is accomplished through collaboration and partnering with campus staff and key corporate personnel to ensure compliance, positive outcomes, strong site operations and a healthy and positive working environment for students, staff and faculty.

Job Duties and Responsibilities

Student Retention

Responsible for knowing your retention metrics and leading student retention activities for students taking courses through Ross College Online as part of the consortium agreement, such as:

• Contacting absent students using multiple methods
• Identifying and creating plans for high-risk students to find them academic support for successful program completion
• Attending retention calls as scheduled, and program calls when invited, to stay abreast of specific program needs
• Collaborating with Faculty and Associate Director to find creative methods to engage these students from day 1 through to their graduation
• Responsible for on-ground and virtual orientations
• Assist students with basic Canvas LMS tech support as part of the orientation

Financial Aid Support

• Support the initial student experience and registration process by assisting students at kiosk/computer as needed for FA processing and enrollment
• Handle follow up with students in the collection of documents at the campus level as requested
• Act as a liaison to CFAO to get student questions answered, or appointments scheduled
• Handle some account receivable functions including: accepting other limited payments at the campus, distributing receipts, making bank deposits, etc.
• Is available to answer questions on Title IV funding
• Accepts full responsibility as School Certified Official for Veteran Affairs funding

Career Services Support

• Assist with document collection for hybrid students
• Assists with student/graduate communication and follow up to support outcomes
• Works collaboratively with Career Services team to prepare students for externship as needed
• Prepares Certificates of Completion/Diplomas and graduate material
• Plans and attends annual graduation celebration

Other Student and Campus Support

Additional duties as assigned

Expected Campus Outcomes

• Achieve required minimum of 70% retention rate for each program
• Maintain Documents required packaging status at 95% and above

Benefits

• Health, Dental & Vision Insurance
• Paid Time Off
• 401(k)
• Life Insurance
• Tuition Reimbursement
• Monthly Pay - Direct Deposit

Requirements

• Associates Degree or higher from an institution accredited by an agency recognized by the U.S. Department of Education or the Council of Higher Education Accreditation (CHEA). The SVP of Operations will approve any exceptions.
• 2+ years' work experience in banking, office administration, or general office with emphasis on customer service or related work. Prior experience in post-secondary education setting preferred
• Ability to work at least two evenings a week
• Nursing or Medical Office experience preferred
• Campus base position - not remote
• Comfortable asking students for payments and documents
• Protection of student and/or employee privacy is expected in the handling of confidential and/or financial information.
• Protection of the corporation and privacy of corporate proprietary and confidential information is expected
• Must have sufficient visual and auditory ability to operate computer equipment, use telephone, read materials, and office equipment
• Professional communication encompasses written, oral, visual and digital communication. Successful communication skills are required for working at Ross and involve the following: writing, reading, editing, speaking, listening, software applications, data entry and reporting, and Internet research.
• Ability to build rapport with students and staff
• Ability to work with different teams
• Ability to remain focused and adapt quickly in fast-paced work environment
• Ability to achieve goals; We work to make our students successful and we measure that in our individual and team accomplishments
• Strong attention to detail & accuracy, and commitment to quality
• Ability to organize your work and meet deadlines
• Demonstrate professionalism in manner, dress and conduct as a representative of Ross and a student mentor
• Adhere to Ross Code of Conduct and Professional Ethics

Additional consideration will be given for candidates with prior experience in Nursing Programs, Nursing, Nurses and the Ohio Board of Nursing.

Ross Education is an Equal Opportunity Employer