Supervisor

Supervisor

New Johnsonville, TN

POSITION SUMMARY

The Operations Supervisor is responsible for supervising, labor management, and planning of inbound, outbound, product slotting and customer communication activities daily, including labor scheduling, space utilization, equipment, and manpower. People management responsibilities include hiring and training, planning, and assigning daily work, conducting performance appraisals, addressing performance issues and resolving problems. Under the direction of the Operations Manager or Distribution Center Manager, the Supervisor is responsible for supervising the receiving, warehousing, and shipping of products in a manner consistent with company service and cost objectives. As part of the DSV team, Associates are expected to meet company objectives in the areas of performance, safety, and quality. Associates are expected to comply with all corporate and site-specific policies.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Conducts staff meetings to review daily/weekly work activities, plan and assure continuous improvement.
• Effectively keeps senior management and client representatives informed of critical issues that affect the operations.
• Ensures the development of systems and procedures for managing operations, equipment, and products in a safe and profitable manner in accordance with company policies, guidelines, and procedures. Manages operations to meet prescribed productivity and service goals. Complies with terms outlined in the site's operating agreement with the client.
• Implements and reports on-going cost savings measures. Provides ideas and suggestions for more efficient operations.
• Meets all client specified KPI's and complies with Quality system requirements.
• Manages the operations to achieve prescribed objectives. Applies sound communication and motivational techniques, create programs to supervise fairly and equitably, counsel, and (where needed) discipline team members. Provides direction and support to Human Resources. Assists in creating programs for hiring, training, and professional development. Participates in performance evaluation system for recommending promotions, wage increases, and other HR activities.
• Has overall training and evaluation responsibilities of plant and warehouse staff.
• Plans the daily work schedule by reviewing existing work orders, arrival notices, and instructions from customers. Assesses priorities based on time sensitivity and available resources. Assigns duties to appropriate warehouse staff.
• Reviews pending jobs or trends, plan for reorganization of warehouse space, and needed changes in levels of supplies, equipment, or staffing needs.
• Trains new staff in assigned duties, or delegate training responsibility to experienced team members. Assesses progress of trainees and adds additional duties as appropriate.
• Must be able to effectively adapt to change and thrive in a stimulating, fast-paced work environment.
• Work overtime as dictated by business whether mandatory or voluntary.
• Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate.

PHYSICAL DEMANDS

Occasionally Bending Frequently Walking and Standing Constantly Sitting Ability to Lift/Carry and Push/Pull 11-20 pounds Reach above shoulder, squat, or kneel.

WORK ENVIRONMENT

While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.

SKILLS & ABILITIES

Education & Experience: Must have a High School Diploma or general education degree (GED) 3 years' experience working in a logistics/distribution/relevant environment. 1 year experience in a supervisory role Preferred: Prior MHE certification / knowledge of basic MHE operation Certificates, Licenses, Registrations or Professional Designations Satisfactory completion of a forklift training program Computer Skills Proficient in Microsoft Office (Excel, Work, and Power Point) RF Scanners WMS functions Language Skills English (reading, writing, verbal) Business communication Mathematical Skills Basic to intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing and distributing client products. Other Skills Strong attention to detail accuracy and accomplish job tasks in a timely manner. Good organizational and personnel skills Good communication skills, written and oral. Good leadership, supervision, and planning skills Able to work flexible schedules, including nights and weekends, as required by the operation. Participate in established cross training metrics activities with the opportunity to improve their knowledge in multiple areas/departments and be able to assist as a back-up when the need may arise.