Director of Operations

Join a respected leader in the industry with a long history of innovation and product excellence Be part of a 100% employee-owned company where teamwork, initiative, and shared success matter Bring your ideas to a fast-paced, collaborative environment that values creativity, problem-solving, and continuous improvement Own cross-functional operational systems; oversee product development and coordinate cross-departmental process flows from finance and ideation through external development, marketing and sales to ensure full business handoffs Build and manage project plans that keep product initiatives aligned, organized, and moving forward from initial concept through commercialization Develop systems and processes that improve communication, accountability, and handoffs across departments Serve as a strategic systems builder who can connect warehouse operations with broader cross-departmental initiatives 60% focused on warehouse operations while also managing complex cross-functional processes across the business What You'll Be Doing: Build and maintain cross-functional workflows from order acquisition through fulfillment, ensuring alignment between strategic objectives and day-to-day execution Design, document, and implement SOPs across departments while championing operational discipline and continuous improvement Develop scalable systems and processes to support increasing business volume and expanding product lines Warehouse Management System (WMS): Oversee the selection and implementation of a new WMS with batch tracking capabilities, ensuring end-to-end integration with the CRM for client- and sales-facing visibility Own the development and optimization of monday.com as the company's project management platform, including cross-functional process mapping from finance approvals through ideation, vendor engagement, and marketing launch Build, document, and maintain back-end processes to preserve institutional knowledge, strengthen cross-functional handoffs, and prevent tasks or responsibilities from being missed when team members transition out of roles Oversee warehouse operations, fulfillment accuracy, inventory integrity, purchasing, and domestic and international sourcing Improve inventory planning and production scheduling while implementing cost-control measures that protect margins and cash flow Establish vendor strategy, manage vendor KPIs, and make final decisions regarding major contracts, pricing, supplier changes, and domestic and international manufacturing partners Oversee escalated vendor issues and determine when to qualify or diversify suppliers to reduce single-source risk Set freight and carrier strategy, approve major carrier changes and contracts, and lead shipping cost optimization initiatives Establish product quality standards and inspection protocols for incoming supplier materials and outgoing products Oversee the operational execution of new product initiatives, including sourcing, cost modeling, vendor coordination, and production readiness Ensure alignment between product design, supply chain, and commercialization while supporting growth targets tied to new product revenue Directly manage the mid-level management team within Operations and provide leadership around team performance and development Lead manufacturing capacity planning and provide facility investment recommendations as business volume and product lines expand Establish safety program standards and OSHA compliance requirements while the Warehouse Operations Manager oversees day-to-day safety training and incident reporting What We're Looking For: Minimum of 7 years of operational leadership experience Bachelor's degree or MBA in Supply Chain, Operations, Product preferred Experience in manufacturing, distribution, or product-based businesses Demonstrated ability to build systems and processes from scratch Proven track record of improving operational efficiency and scalability Experience with product quality systems, vendor scorecards, or warranty/CAPA processes preferred Familiarity with warehouse safety and regulatory compliance (e.g., OSHA) preferred About Dawson Dawson is a trusted staffing partner in Central Ohio. We help job seekers grow their careers with fast feedback, personalized support, and access to multiple employers through one application. #J-18808-Ljbffr Dawson