Sales & Marketing Coordinator

Company Description El Encanto Santa Barbara is a historic luxury hillside retreat overlooking the Santa Barbara coastline, welcoming travelers since 1918. Now independently owned, the property blends its rich heritage with modern innovation to deliver elevated, personalized guest experiences. Guests enjoy restored bungalows and suites, refined dining, lush gardens, and sweeping Pacific Ocean views in an intimate, resort-style setting. The team is dedicated to authentic hospitality, attention to detail, and creating unforgettable moments that reflect the spirit of the American Riviera. El Encanto offers a collaborative environment for hospitality professionals seeking to grow their careers in a world-class destination. Role Description The Sales and Marketing Administrative Assistant provides comprehensive administrative and operational support to the Sales and Marketing team. This position coordinates client communication, reservations, group and event details, marketing initiatives, property visits, reporting, and financial processes to help ensure accurate execution and a seamless client and guest experience. The Sales and Marketing Administrative Assistant must be highly organized, detail-oriented, responsive, and able to manage multiple priorities while communicating professionally with clients, partners, guests, and internal departments.

MAIN DUTIES AND RESPONSIBILITIES

Respond to client, travel advisor, media, and partner inquiries by phone and email, providing accurate information, rate details, confirmations, and timely follow-up. Support the Director of Sales and Marketing and the broader Sales and Marketing team with correspondence, meeting preparation, project coordination, reports, presentations, and other departmental priorities. Assist with client communication throughout the sales process, including proposals, contracts, addendums, deposit requests, due-date reminders, and clarification of booking details. Maintain professional relationships with clients and internal partners while representing El Encanto accurately and providing responsive, service-focused support. Reservations, Groups & Event Coordination Create and maintain accurate individual, VIP, media, site-visit, and group reservations, including room blocks, rooming lists, profiles, billing instructions, amenities, routing, rates, and special requests. Coordinate site visits, familiarization trips, property tours, media stays, special events, and client entertainment, ensuring pre-arrival details, agendas, alerts, reservations, and departmental communication are complete. Support group and event business by monitoring room blocks, pickup, cutoff dates, deposits, attrition, function-space availability, and contracted terms in partnership with Sales, Conference Planning, Revenue Management, and Operations. Communicate booking details and changes to appropriate departments to support smooth execution of guest stays, events, activations, and property visits. Marketing, Media & Property Engagement Assist with marketing projects and activations, including photo shoots, media visits, promotional campaigns, special packages, internal events, and day-to-day project coordination. Coordinate the creation, review, ordering, and inventory of sales collateral, promotional materials, menus, client gifts, and other branded resources. Maintain accurate third-party listings, digital content, calendars, VIP and media alerts, and other marketing information in coordination with the Marketing team. Provide property tours and assist with amenities, itineraries, agendas, and on-property logistics for clients, media guests, VIPs, and business partners. Maintain accurate sales production reports, booking records, account activity, calendars, departmental files, and system information across applicable sales, catering, reservation, and property-management platforms. Process invoices, code expenses, follow up on outstanding payments, coordinate gift certificates, and support timely submission of financial documentation to Accounting. Prepare and distribute reports, meeting notes, site alerts, contracts, confirmations, and other operational documents with a high level of accuracy and confidentiality. Collaborate with Sales, Marketing, Catering, Conference Planning, Revenue Management, Front Office, Food and Beverage, Accounting, and other departments while supporting additional responsibilities based on business needs. The Salary Range for this Position: $27.00 Hourly - Onsite #J-18808-Ljbffr El Encanto Santa Barbara