Client Service Team Lead

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Client Service Team Lead based in the United States.

This is a fully remote leadership opportunity focused on delivering exceptional client service while helping build and support a high-performing team.
You’ll work directly with clients through virtual and phone appointments, providing guidance, resolving questions, and supporting ongoing service needs.
Alongside client-facing responsibilities, you’ll coach and encourage team members while helping foster a collaborative remote culture.
The role is designed for motivated professionals who want to develop their leadership capabilities through structured mentorship and training.
You’ll have the flexibility to work from home while maintaining accountability for service quality, communication, and team performance.
With performance-based advancement and ongoing professional development, the position offers a pathway toward broader leadership responsibilities.
It is particularly well suited to people who are self-motivated, service-oriented, adaptable, and committed to continuous growth.

Accountabilities:

• Meet with clients through Zoom and phone appointments to understand their needs and provide professional guidance regarding benefits and coverage options.
• Respond to client questions, resolve concerns, and deliver solutions-focused support throughout the customer relationship.
• Assist clients with enrollment, policy updates, and ongoing service requirements while maintaining accurate and professional communication.
• Build and maintain strong, long-term client relationships through consistent, responsive service.
• Lead by example by maintaining high standards of professionalism, accountability, client care, and service quality.
• Coach, support, and encourage team members while contributing to a positive and collaborative remote working environment.
• Participate in leadership development, mentorship, coaching, and professional training initiatives.
• Use virtual communication and collaboration tools to strengthen team engagement, communication, and performance.
• Help promote a culture of continuous improvement, ownership, and professional development.

Requirements

• At least 18 years of age and legally authorized to work in the United States.
• Must be physically located within the United States.
• Strong customer service skills with the ability to create positive and professional client experiences.
• Excellent verbal communication, interpersonal, and relationship-building skills.
• Demonstrated leadership potential and an interest in coaching, motivating, and developing others.
• Self-motivated, accountable, organized, and capable of managing priorities independently in a remote environment.
• Positive, growth-oriented mindset with strong adaptability and willingness to learn.
• Professionalism, integrity, and the ability to build trust with clients and colleagues.
• Previous experience in customer service, client relations, sales, retail, healthcare, hospitality, call center operations, business management, or team leadership is beneficial.
• Prior leadership experience is helpful but not required; coachability, work ethic, and commitment to professional growth are highly valued.
• Access to a computer or laptop, reliable high-speed internet, webcam, microphone, and a quiet, professional workspace.

Benefits

• 100% remote work from anywhere within the United States.
• Flexible scheduling designed to support personal and professional priorities.
• One-on-one coaching, executive mentorship, and weekly leadership development.
• Comprehensive professional training and ongoing learning opportunities.
• Performance-based career advancement and leadership development pathways.
• Opportunities for promotion from within and long-term career growth.
• Weekly performance-based compensation and potential performance bonuses.
• Leadership recognition opportunities and residual income opportunities.
• Medical reimbursement program for qualifying representatives.
• Company-supported life insurance.
• Union-supported work environment.
• Leadership conferences and professional development events.
• Annual incentive trips for qualifying team members.
• Modern virtual technology and collaboration tools.
• A supportive environment focused on mentorship, accountability, and leadership growth.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.