Transportation Planner

Transportation Planner Your role on the team: Consolidates client orders into optimal load profiles and assigns carriers to loads utilizing the Transportation Management System (TMS) Responsible for load planning, optimization, routing and scheduling of all transportation modes Develops and implements final stage system parameters that drive system load assignments that identify, build and book hundreds of loads per day in compliance with client routing expectations, driving financial impact to client Responds to client needs by answering e-mails, calls, tracking and moving shipments Serves as the daily direct point of contact for client; direct point of contact for client issues that require immediate attention Recommends corrective action to client or executives to adjust customer complaints From a macro level, monitors and ensures on-time pick-up and delivery based on reports provided by Transportation Sr Coordinators and Coordinators daily Negotiates with carriers daily and makes decisions on behalf of client within individual client parameters (e.g., up to $1,000 within the lowest rate); makes best financial decision as representative for client Expedites shipments when necessary on behalf of client Creates, analyzes and presents financial and service reports to clients on a weekly, monthly and quarterly basis; provides load exception reporting Responsible for leading daily, weekly and monthly meetings with client and GEODIS leadership, as required Leads carrier on-boarding calls and performance calls on behalf of client(s) to ensure carrier leadership and Operations personnel handle freight in accordance with client’s expectations Develops materials for and leads client QBR meetings (client executives, GEODIS executives, Transportation Management groups, etc.) Responsible for the development and execution of strategic initiatives that improve service, financial savings, efficiency, productivity, and communication to client and GEODIS Develops cost saving opportunities in excess of at least $20,000 per assigned client per year Works with IT implementation team to validate and improve TMS performance; assists with strategic initiatives to increase automation and efficiency Determines work procedures related to assigned clients and ensures that the Book of SOPs is accurate; provides quarterly updates to Training Administrator Coordinates with FAP on invoice resolution and carrier escalation Validates and approves accrual reports provided by Central Billing Team before clients are billed each week Provides cross-training to coordinators, senior planners and supervisors as each is expected to be able to step in and support client(s) at any given time; is cross-trained on operational responsibilities for at least two additional clients in order to support when needed What you need: Minimum 2 years of related experience and/or training; or an equivalent combination of education and experience Minimum 1 year experience in customer service or coordinator role Experience with Transportation Management Systems Experience with optimization tools preferred PC literate with experience with Microsoft Outlook, Word, Access and Excel Excellent written and oral communication skills that demonstrate a proven ability to develop relationships with a range of internal and external customers Excellent planning and organizational skills Strong problem-solving skills Ability to multitask What you gain from joining our team: Access wages early with the Rain financial wellness app Free telemedical access to doctors and therapists through First Stop Health is available on the first day of employment! Health, dental, and vision insurance after 30 days of employment 401k match Paid maternity and parental leave Access to career development, employee resource groups, and mentorship programs Employee discounts Access to employee perks like fitness class discounts and free access to a relaxation and meditation app Free financial wellness programs Daycare discount program Opportunities to volunteer and give back to your community + more! #J-18808-Ljbffr