Customer Service Representative

Provides excellent customer service with empathy and professionalism, creating a fantastic client experience; greets clients, responds to questions; processes incoming and outgoing patients, and handles payments. Answers phone calls, which may involve answering questions, screening for service needs, and scheduling appointments. Handles incoming and outgoing mail and e-mail. Monitors client waiting area to ensure cleanliness. Documents and maintains client information, service data and other pertinent information within practice management software. Bilingual preferred and a minimum of 1 year related experience required; previous veterinary experience is preferred.