Customer Service Specialist

Customer Service RepresentativeOverview Customer Service Representative | Powell, Ohio A client walks in nervous about her senior dog's diagnosis, and by the time she leaves, she's smiling, appointment booked, questions answered, worries eased. That's the kind of moment our front desk has created for nearly 50 years. We're looking for a Customer Service Representative to be that steady, welcoming voice at Cherokee Trail Veterinary Hospital.About the Practice For nearly 50 years, we've been a trusted veterinary partner for Lexington, West Columbia, Red Bank, and the surrounding communities. We're AAHA accredited, a distinction held by only about 12-15% of hospitals nationally, and our staff are Fear Free certified. As a full-service hospital, we offer everything from wellness care and rehabilitation to surgery, backed by cutting-edge technology and a close-knit, supportive team. We take pride in delivering gold-standard care while making every client and patient feel seen, heard, and valued.What You'll Help Make PossibleGreat experiences for clients and patients, from the first phone call to the final tail wagA smoothly run front desk where appointments, records, and communication never miss a beatA calm, organized lobby even during our busiest hoursPet parents who leave every visit feeling informed and reassuredWhat We're Looking ForRequired:1-2 years of experience in a veterinary settingOrganized and detail-oriented, comfortable managing appointments, records, and communicationTech-savvy and confident navigating digital systems and patient chartsPreferred:A calm, upbeat multitasker who stays steady during busy stretchesClear, compassionate communication, especially with stressed pet parentsEager to grow within a hospital that invests in training and team cultureScheduleFull-time, Day shift9-hour shiftsRotating weekendsNo holiday shifts requiredCompensation The pay for this position starts at $18 per hour, based on experience, skills.Perks+BenfitsCompetitive pay based on experienceMedical, dental, vision, and life insuranceFree virtual mental health services for your household (ages 13+)Generous CE allowance + paid CE timeUniform allowancePet care discounts for your personal petsPTO, floating holidays, parental leave, and military leaveA robust Employee Assistance Program covering finances, wellness, and everything in betweenAccess to Encore Vet Group's library of training, CE, and career development resourcesA 401(k) with up to 5% company matchIf you're ready to be the welcoming voice of a hospital this community has trusted for nearly 50 years, we'd love to hear from you. Apply today. Encore Vet Group