Service Advisor Trainee

Service Advisor TraineeOur Service Advisor Trainees are the face of our service department. That means greeting every customer with a smile and using your customer driven personality to drive a positive customer service experience. This is a 6 month program and is designed to train new service advisors to manage customer's needs and provide excellent customer service to be promoted to a full service advisor.On a typical day, the work load will include:Greeting customers as they arrive and checking them in with digital tabletsProviding accurate repair/maintenance estimates on the work they request at check inAdhering to policies on vehicle care and operationFollowing up on each repair, keeping customers informed of progress, and notifying customers when vehicles are ready for pick upReviewing and explaining repairs and associated costs with customersHandling minor customer concernsMaintaining Customer SatisfactionDelivering and checking out completed customer invoicesThe Rewards:Competitive compensationA great working environment where you'll be supported by a team of professionalsMedical, Dental & Vision Insurance401K Retirement Savings PlanPTODiscounts on vehicle purchasesAdvancement opportunities for high performersRequired Skills:Outstanding customer service skillsA positive attitudePrevious experience in a similar role would be highly desirable