Teller Service Specialist

Teller Service Specialist Location: Little Falls, MN Full Time: Available to work Monday to Friday 7:15 AM – 5:45 PM (schedule dependent) About the Organization At MMFCU, we don't just say 'We're with you all the way' – we thrive on it for the benefit of our employees, members, products, services and community. Our employees play a vital role in building relationships with our members. This is where you come in. You like people, right? Make a career out of it! Help our members improve their financial well‑being, and help yourself get the most out of your career. Description Under supervision and in accordance with procedures and system, receive members in person and by telephone. Explain and promote all credit union services to members when required. Provide teller services to members and process all types of teller transactions, i.e., loan payments, withdrawals, night deposits and mail deposits. Provide members with information regarding the credit union's products and services. Pay Transparency Pay: $15.77–$23.65 per hour Hours: 40 hours per week Benefits Medical Dental Vision Employer paid Life insurance 401(k) Savings Plan Bonus/Incentive Program Vacation Time Earned Sick and Safe Time (aka Sick Time) MN PFML Health and Wellness Program Position Requirements General Purpose: Under supervision and in accordance with procedures and system, receive members in person and by telephone. Explain and promote all credit union services to members when required. Provide teller services to members and process all types of teller transactions, i.e., loan payments, withdrawals, night deposits and mail deposits. Provide members with information regarding the credit union’s products and services. Fundamental Duties Maintain the highest standards of Integrity, Personal Responsibility, Sense of Community, and Teamwork by self‑example within and outside Mid‑Minnesota Federal Credit Union. Build member loyalty through an uncompromised commitment to meeting and exceeding member expectations. Develop and maintain relationships with credit union members by determining member needs and maximizing all opportunities to sell additional credit union products and services. Essential Duties/Responsibilities Handle members’ requests per member’s directions with complete accuracy and timely manner. Make decisions when accepting checks and follow established policy guidelines to reduce risk and monetary losses while maintaining service standards. Comply with all federal and NCUA regulations, including Reg CC, Bank Secrecy Act, Reg D, Truth in Savings. Receive share deposits and make share withdrawals and transfers, VISA credit card payments, VISA advances, loan payments, mortgage payments. Refer credit union services that best meet the member’s financial needs, including product accounts and electronic delivery channels. Provide official checks/money orders. Redeem Savings Bonds. Complete CTR reports when members exceed the threshold set by federal regulations. Operate and balance coin machine. Operate postage machine for outgoing mail, prepare and process mail as needed. Submit checks through our Check Imaging system. Open and close building daily, ensuring alarm system is activated and deactivated. Process day end reports. Maintain security and be responsible for cash drawer, open and close the computer terminal; account for assigned cash and accurately balance to the computer balance sheet. Day‑ending balance inventory items and close out VISA advances. Find errors in paperwork in a timely manner and correct them with supervisor’s help. Effectively explain credit union products and services to members and cross‑sell when appropriate. Communicate with members requiring assistance in account usage, account balance, balance information, inquiries, copy requests, change of address, and similar account usage; administer the appropriate procedures to process the items. Additional Details Must be flexible to work between 7:15 AM – 5:45 PM Monday through Friday. EOE Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. #J-18808-Ljbffr