Operations Specialist

We are seeking an Operations Specialist to join our team at North Berkeley Wealth Management! About the Firm We are a mission-driven wealth management firm that provides financial planning, investment management, and strategic support for a diverse mix of client families. Since 2005 we’ve helped our clients protect and grow their assets in a way that accomplishes their goals and aligns with their values. At North Berkeley, we emphasize relationships and a deep commitment to the well-being of our clients, staff, and communities. To learn more, please explore the website. Role Snapshot Client-facing operational ownership for ~120–150 households Full custodial lifecycle with Charles Schwab: Account opening, maintenance, cash management, and coordination A distinct career path in operations, not a stepping-stone to Financial Advisor About the Role The Operations Specialist role has one overarching responsibility: own the operational experience for a group of clients. We view financial operations as a distinct career path, not a stepping-stone to becoming a Financial Advisor, but a specialty in its own right. You will manage the full lifecycle of account operations, including account opening, maintenance, cash management, and custodial coordination, and communicate directly with clients on these matters. Clients will know who you are. While Financial Advisors lead the overall client relationship and planning, you own the operational experience with the client. You are a consistent, trusted presence on the clients’ team. This role is hybrid remote. You will mostly work from a home office, however you will be expected to regularly attend team meetings and other functions at and around our offices in Berkeley, CA. Responsibilities Serve as the primary operational resource for a group of clients (~120–150 households), building familiarity and trust over time. Manage the full custodial operations workflow with Charles Schwab: account opening and maintenance, cash management, transfer requests, client paperwork, and exception monitoring. Communicate directly with clients on operational tasks, providing updates, requesting information, and confirming completion. Collaborate closely with Financial Advisors, keeping them informed of operational activity and escalating when a request touches financial plans or goals. Maintain accurate CRM documentation and records for each client. Identify workflow gaps and partner with advisors and operations leadership to improve processes and communication. Qualifications Required 3+ years of direct experience in RIA operations, brokerage operations, or a custodial environment Demonstrated experience with custodial platforms; familiarity with Charles Schwab Advisor Services is a strong plus Strong written and verbal communication skills, with comfort in direct client communication Proficiency with CRM and portfolio management tools; experience with Salesforce and Tamarac is a strong plus Ability to work standard business hours, Monday through Friday, 8 am–5 pm PST Ability to pass a background check including identity, credit, and criminal history A space in your home that can be dedicated to your work and provide a quiet and distraction-free environment during our business hours. Helpful Service orientation and proactive ownership. You follow up, shepherd tasks, and close the loop without being asked Professional judgment to distinguish what’s yours to handle from what needs an advisor’s input or participation Detail-oriented and methodical, you manage concurrent tasks across a large number of clients without dropping balls Familiarity with standard business software and comfort learning new platforms Base salary of $70,000-$90,000 depending on experience; exempt from overtime Quarterly bonus program 401(k) plan with 3% guaranteed firm contributions and additional profit-sharing potential Fully paid medical, dental, and LTD benefits for employees and all dependents Payment for classes and study materials for professional education Three weeks of paid time off, ten holidays, and forty hours of service time off Weekly team lunch, gym membership credits, and commuter benefit #J-18808-Ljbffr