Programs Sales Coordinator

Programs Sales Coordinator

The Programs Sales Coordinator supports the daily sales operations for printed racing programs at the racetrack. Working under supervision, this role assists in ensuring coverage and customer service, contributes to sales targets, and serves as a frontline seller when needed. The Analyst provides on-shift guidance to program sellers, addresses routine issues, and escalates more complex matters to the senior operations team.

Sales Operations & Coverage Assist with program sales operations on race days, including setup, distribution, cash handling, break schedules, and closing procedures. Collaborate with the supervisor to request and manage inventory of racing programs, ensuring adequate stock for each event. Serve as a frontline seller during peak periods or when coverage gaps occur. Support monitoring of inventory levels and help coordinate restock and returns to minimize overage/wastage.

Team Support Participate in pre-season training on policies, POS systems, and customer service standards. Help implement seller location assignments and break schedules as directed by the supervisor. Provide guidance to sellers on sales techniques and customer service during shifts. Support enforcement of policies (cash handling, uniform, code of conduct, safety protocols) under supervision.

Customer Experience & Issue Resolution Respond to routine customer questions and assist sellers with minor issues; escalate complex matters to the supervisor or senior team. Support resolution of operational issues (e.g., device malfunctions, price discrepancies, line management).

Revenue & Compliance Assist in tracking sales progress and communicate observations or risks to the supervisor. Follow pricing, promotions, and comp policies as instructed. Support accurate cash reconciliation and deposit procedures under supervision. Adhere to cash handling SOP, anti-fraud procedures, and venue safety standards. Complete daily checklists for setup/closing and contribute to post-event reporting.

Communication & Coordination Participate in pre-shift briefings on pricing, expected volume, promotions, and assignments. Coordinate with Admissions, Ticketing, and Security teams as directed to support queue flow and customer guidance. Provide input for post-event reports (sales summary, staffing notes, inventory movement, issues & recommendations) under supervision.

Qualifications: High school diploma or equivalent. Some experience in retail or event sales, preferably in sports/venue or outdoor/event environments. Prior shift lead or supervisory experience (informal leadership acceptable). Comfortable with basic POS systems and cash handling. Experience in cash reconciliation and inventory management. Strong customer service and problem-solving skills. Ability to work outdoors and stand for extended periods; lift/move boxes of programs (up to 3040 lbs). Preferred: Some college coursework or degree in Business, Hospitality, or related field. Familiarity with racing or sports event operations. Ability to train and coach team members effectively. Strong communication and conflict-resolution skills. Skills: Customer Service Assist customers and ensure a positive experience under guidance. Cash Handling & POS Operation Accurately process transactions and follow cash handling procedures. Sales Techniques Selling and promoting programs as instructed. Problem-Solving Address minor issues and escalate complex matters. Communication Clear and courteous interaction with customers and team. Inventory Support Help monitor stock and assist with restocking under supervision. Adaptability Willingness to perform various tasks as needed.

Summary of Physical Requirements and Work Environment: This position is outdoors and indoors, requiring continuous standing, moving, lifting.

Pay Range / Salary: $21.32 - 24.00