IT Support Specialist

IT Support Specialist – Overview Provide tier 1 and tier 2 support for end users across multiple companies, resolving intermediate technical issues to ensure smooth operations and user satisfaction. Activities include handling tickets, administering Microsoft 365, managing virtual Windows and Linux servers, and maintaining network and system performance. Essential Functions Provide tier 1 and tier 2 support to end users: hardware, software, accounts, printers, peripherals, install, deploy, MDM, and troubleshoot. Implement, manage, and support Microsoft 365 environment: user provisioning, licensing, Teams, SharePoint, Exchange Online, Intune basics. Work with virtual machines across Windows Server and Linux: spin up, maintain, troubleshoot, and patch. Troubleshoot Windows, macOS workstations, and server‑level issues. Set up new‑hire workstations, manage asset inventory, and handle offboarding. Assist with basic network troubleshooting – WiFi, VPN, switches, DNS, DHCP. Document solutions and build internal knowledge base. Use AI tools (ChatGPT, Claude, Copilot, etc.) as part of daily problem‑solving toolkit. Escalate complex issues appropriately with a clear write‑up of attempted solutions. Perform other duties as assigned. Competencies Strong interpersonal communication skills, both written and verbal. Ability to proactively problem‑solve. Capability to manage multiple tasks and meet deadlines. Detail‑oriented with a sense of urgency. Ability to adapt to new processes and procedures quickly. Results‑driven, positive team player. Proficiency with Windows and Mac operating systems, common office applications, and network connectivity issues. Required Education and Experience Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience. 1–4 years of IT support experience (help desk, MSP, or internal IT). Familiarity with Linux operating systems. Experience managing the Microsoft 365 Admin Center. Experience working with virtual machines on both Windos Server and Linux (Hyper‑V, VMware, Proxmox, VirtualBox). Experience supporting business printers is a plus. Experience with Active Directory, remote desktop tools, and IT service management systems is a plus. Relevant certifications such as CompTIA A or Microsoft Certified: Modern Desktop Administrator Associate are a plus. Benefits Hybrid work‑from‑home schedule. At least 20 days of paid time off annually and at least 14 paid holidays. Dog‑friendly office environment. Health plan contributions covering employee and family. Equal Opportunity Employer Bestway (USA) Inc. is proud to be an Equal Opportunity Employer. All employment decisions at Bestway will be based on merit, qualifications, and abilities. We do not discriminate upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. #J-18808-Ljbffr Bestway USA, Inc.