Emergency Psychiatry Program Assistant - 2nd shift

Job Title

2nd shift

Essential Job Functions

Performs front-desk/reception functions such as meeting and greeting patients and visitors, answering multi-line switchboard, fielding calls of differing subject matter and routing calls to the appropriate source. Sends and delivers faxes.

Provides resource information to callers seeking mental health and substance abuse treatment resources. Fields calls from outside providers seeking inpatient bed or making a referral to the psychiatric emergency room. Has knowledge of SCS's programs and site locations. Ensures that patients leaving the unit have written materials including discharge paperwork, prescriptions, appointment information and contact information if crisis arises.

Provides low level crisis intervention to callers in need. Offers support, arranges for on-site crisis intervention if needed and/or links to trained crisis counselors.

Enters various patient data in electronic information system. Routinely works with both Seven Counties Services and the University of Louisville Hospital electronic systems entering and retrieving clinical and demographic information.

Performs medical records-related functions such as putting together legal health records; ensuring all required clinical documentation are present in the legal health record. Processes billing forms and ensures that all documentation is complete.

Notarizes Mental Inquest Warrants: ensures completion of documents and that legal requirements are met.

Arranges ambulance transport to inpatient facilities. Communicates with police departments and mental inquest warrant clerks to assist clinical team in obtaining needed information. Communicates with inpatient psychiatric units to facilitate a seamless transfer of patient care.

Provides low level monitoring of patients-alerting doctor and clinical team of potential or elevating agitation, contacting security staff if needed, participates in crisis intervention techniques and responds if required.

Must be proficient at multi-tasking with minimal supervision in an often fast paced environment and being a key player on a multidisciplinary team.

Education

• Completion of up to 18 months' business school, beyond high school.

Experience

• One-to-two years' experience working in office setting and performing various clerical or administrative tasks.
• Or, without any formal business school training beyond high school, three-to-four years of such experience.
• Experience in a mental health or social services setting preferred.
• Working knowledge of Microsoft Office Suite.
• Typing speed 40 50 word units per minute.

• Strong oral and written communication skills.

Physical Demands

• Position has no unusual physical demands; individual has discretion about walking, standing, etc.
• Position requires lifting up to 10 pounds, with occasional lifting of ledgers, medical records, or computer runs.
• Position may occasionally require walking or standing, stooping, or bending.
• Occasional exposure to office chemicals or continual use of a video display terminal.

Time Type:

Full time