Private Patrol Operations Manager (PPOM)

Private Patrol Operations ManagerThe Private Patrol Operations Manager (PPOM) oversees the day-to-day security operations of the company. This role ensures officers are properly scheduled, supervised, trained, and deployed in accordance with company SOPs, client post orders, and New Mexico RLD requirements.Essential Duties And ResponsibilitiesDaily oversight of security operations and officer performanceScheduling, deployment, and coverage of all assigned postsEnsuring officers maintain valid licenses, training, and certificationsConducting site inspections and post auditsReviewing reports, incidents, and use-of-force documentationServing as liaison between clients, officers, and the PPOImplementing corrective action and coaching when necessaryAssisting with hiring, onboarding, and training coordinationEducation/Experience/QualificationsHigh School Diploma or GED required.Must be at least 21 years of age.Must hold a valid New Mexico Level I, II, III, & PPOM licensePrior supervisory or management experience in security operationsKnowledge of NMRLD regulations and private patrol operationsAbility to manage personnel across multiple sitesMust maintain license, firearms qualification, and certifications in good standingMust demonstrate competency and judgment in use-of-force decision-makingMust pass background check and drug screeningMust maintain license in good standingMust hold a valid Santa Clara Pueblo Gaming license (if applicable).Must hold a valid Driver's License.Excellent customer service skills.Authority & LimitationsAuthorized to enforce company policies and SOPsMay recommend disciplinary action; final decisions rest with the Private Patrol Operator (PPO)Physical Demands / Work Environment:The Guard must frequently lift, assist and/or move up to approximately 25 pounds and occasionally up to 50 pounds.The Guard is required to sit, stand, and walk for long periods of time.The Guard is regularly exposed to outside weather conditions.The noise level in the work environment is usually moderate. However, based on the assigned location/site, the noise level increases to loud.The Guard is exposed to secondhand cigarette smoke and could be exposed to stressful situations and irate individuals.