LOAN SERVICING SPECIALIST

Loan Servicing Specialist

Position Type: Full Time Job Shift: Day Education Level: High School Degree or Equivalent Travel Percentage: None Category: Banking

Location: Albuquerque, NM 87109

Required work schedule: (not a remote or hybrid position)

- Monday to Thursday: 8:30 AM to 5:30 PM

- Friday: 8:30 AM to 6:30 PM

- Rotating Saturday: 8:30 AM to 1:30 PM

Please note that this schedule is subject to change as needed.

As a valued full-time team member, you'll enjoy fantastic benefits that promote your health and well-being:

• Comprehensive Medical, Dental, and Vision Insurance
• Paid Short-Term Disability, Life Insurance, and AD&D
• Holiday Pay, Vacation, Birthday, Floating Holiday & Sick Leave
• Tuition Reimbursement for Professional Development
• 401(k) Plan with Employer Match
• Pension Plan for Long-term Security
• Exciting Opportunities for Career Advancement

Overall Purpose:

At Sandia Area, every position plays a vital role in fulfilling our mission to deliver high-value banking and lending services that strengthen the financial well-being of our members and community. Each team member is expected to embody our core values of Service, Sustainability, Efficiency, Trust, Stewardship, and Growth, contributing to our vision of empowering lifelong achievement through better banking.

As a Loan Servicing Specialist I at Sandia Area, you are responsible for delivering excellent service while maintaining personal accountability in your actions and behaviors. By prioritizing member satisfaction and operational efficiency, you directly contribute to the organization's mission of strengthening financial well-being for our members and community. You are entrusted to uphold our values in every interaction, ensuring trust, accuracy, and a focus on service excellence.

Responsibilities include, but are not limited to:

• Manage loan servicing and collections support functions, including preparing legal referral packages, coordinating with attorneys, processing charge-offs, and maintaining accurate collection records.
• Perform account maintenance and servicing transactions, including payment transfers, loan modifications, bankruptcy coding, payment adjustments, and updates to loan terms within the core processing system.
• Ensure regulatory and policy compliance by monitoring loans for adherence to applicable laws and regulations, including FDCPA, ECOA, SCRA, flood insurance requirements, and credit union policies and procedures.
• Maintain accurate documentation and reporting, including indexing loan and collection documents, preparing board reports, reconciling insurance premiums, managing ChexSystems reporting, and reviewing reports for data anomalies and accuracy.
• Provide operational support and cross-functional assistance by serving as a backup for various loan servicing functions, responding to internal and member correspondence, and contributing to efficient department operations while maintaining high standards of service, confidentiality, and professionalism.

Qualifications

Knowledge, Skills, and Abilities (KSAs)

• Expertise in document management and customer service with a requisite understanding of financial institution operations.
• Superb customer service abilities and problem-solving skills.
• Exceptional time management and organizational skills, with the ability to prioritize tasks, manage multiple responsibilities, and adapt to a fast-paced environment.
• Proactive in seeking professional growth, embracing both formal and informal development opportunities, and demonstrating adaptability to new responsibilities.
• Team-oriented with a strong collaborative mindset, actively supporting team members and contributing to a positive and high-performing environment.
• Proficient in Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
• Ability to perform essential functions, including the ability to lift up to 20 lbs. as needed.

Minimum Education and Experience Requirements

• HSD or GED
• Two (2) years of applicable experience required.
• High level of analytical ability where problems are complex.
• High level of organizational skills.
• Requires the ability to adjust priorities to ensure deadlines are met

Sandia Area Federal Credit Union (SAFCU) is an Equal Opportunity Employer.

Sandia Area Federal provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Sandia Area Federal Credit Union