Assistant General Manager

Crescent Hotels & Resorts invites you to embark on an exciting journey as the Assistant General Manager for the spectacular REMI., Autograph Collection Hotel. Located in the pulsating heart of downtown Scottsdale's Entertainment District, this 161-room gem combines classic western elements with bold, modern motifs, redefining the desert aesthetic and attitude. The hotel features five food and beverage outlets ranging from a 1940s inspired cafe on the ground level to a Miami-style rooftop pool deck and bar. We are committed to providing you with: An exceptional benefit plan for eligible associates and their family members. 401K matching program for eligible associates. Discounts at our Crescent managed properties in North America for you and your family members. Discounts at Marriott properties worldwide for you and your family members. Essential Job Functions: Implement and manage the hotel's daily quality process including goal communication, associate improvement, compliance with Crescent standards of product and performance, service recovery and problem resolution. Disseminate feedback from comment cards, guest satisfaction and service failure measurements and coach accordingly. Provide guidance and leadership to the Rooms Division, ensuring consistent compliance with hotel policies, and quality guest service while maximizing departmental profits. Indirectly offer supervision for the entire hotel as well as making policies and developing plans for carrying out work programs. Acts as General Manager in the General Manager's absence, as requested. Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate. Communicate both verbally and in writing to provide clear direction to staff. Assign and instruct Department Managers in details of work. Observe performance and encourage improvement. Monitor hotel occupancy and make staffing adjustments accordingly. Supervise and review cost and inventory controls. Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Prepare written correspondence to guests. Listen and extend assistance to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps or problem resolution by using experienced judgment and discretion. Supervise the budgeting, forecasting, training, motivating and staffing of the Rooms Department including Telephone, Housekeeping Services, Front Office, Concierge and Guest Services. Prepare forecast expenses and actual results for the Rooms Division revenue and expenses. Review security logs daily for significant incidents, and coordinate with department heads on enforcement of policy and/or improvements in service needed. Work closely with the General Manager in establishing and monitoring policies and guidelines in the day to day operation of the hotel to ensure profitability and consistency. Solve problems of detail that come up in the course of the work. Plan, organize, chair, attend and/or participate in various hotel meetings such as Staff Meetings, Rooms Division Meetings, Executive Committee Meetings, Quality Teams Meetings, etc. Comply with attendance rules and be available to work on a regular basis. Perform any other job related duties as assigned. Required Skills/Abilities: Minimum of 3 years of experience in a similar role in full service upscale hotels. Knowledge of all operations of the hotel to include but not limited to, Housekeeping, Front Office, Food and Beverage. Marriott brand experience is highly desired. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr